Participants Can’t Join My Zoom Meetings on Basic Plan—No Admin or Organization

[JoyZiaja]

Hi,
I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting and share the correct Meeting ID and passcode.

Here’s what I’ve tried so far:

• Scheduling new meetings (not using my Personal Meeting ID)
• Double-checking the Meeting ID and passcode
• Making sure the waiting room is off and no restrictions are set
• Having participants try different devices and networks
• Checking my account status and settings

Despite all this, participants still get errors and can’t join. I don’t see any alerts or issues on my Zoom profile, and I don’t have access to direct Zoom Support as a Basic user.

Is there anything else I can do to fix this, or could there be an issue with my account after downgrading from Pro to Basic? Any help would be appreciated!

Thank you!

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[Ray_Harwood]

Welcome to the Zoom Community, @JoyZiaja.

You don’t give any information about what specific errors attendees are getting. That would help us help you. 

[JoyZiaja]

Thanks for your feedback. It just says something about a problem with the host account. 

[JoyZiaja]

It gives the participant this error 13215 and says Host account error