Welcome to the Zoom Community

cancel
Showing results for 
Search instead for 
Did you mean: 
411207members
197801posts
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now
Weekly Leaderboard

Recent Activity

Speaker volume conrols on computer no longer work when using Zoom 5.14.11 (17466)

When in a Zoom meeting, I used to be able to adjust desktop speaker volume of my using my computer's volume controls. Now, they do not work on Zoom volume -- instead, I have to go into Zoom Settings/Audio and move the slider. Is this a setting issue?... Show more

When in a Zoom meeting, I used to be able to adjust desktop speaker volume of my using my computer's volume controls.

 

Now, they do not work on Zoom volume -- instead, I have to go into Zoom Settings/Audio and move the slider.

 

Is this a setting issue? Or did Zoom change this?


Show less

reply-icon Latest Reply - 

Windows 11 Surface Pro Arm Device Not Responding

I use Windows 11 Surface Pro 11 Arm Device and the Zoom Workspace 6.3.6 (56144) always crashed and becomes not responding. I have uninstalled and reinstalled the app. Using Windows 24H2.

reply-icon Latest Reply - 

Switching "primary" screen in a DTEN dual screen Zoom Rooms setup

We have a dual-screen Zoom Room, utilizing 2 DTEN touchscreens in what I believe is a DTEN configuration of dual screens.We were wondering if anyone had any experience with this configuration and/or if there's an obvious Zoom Rooms setting such that ... Show more

We have a dual-screen Zoom Room, utilizing 2 DTEN touchscreens in what I believe is a DTEN configuration of dual screens.

We were wondering if anyone had any experience with this configuration and/or if there's an obvious Zoom Rooms setting such that the "primary" monitor can be swapped.

The reason for this is because the current "primary" monitor, meaning the monitor that has the Zoom Rooms controller panel, is having an issue with its touch capability. Rather than physically swapping the position of these monitors, and then come to find out that wasn't the solution, we wanted to find a configuration solution.

My guess is that it's a DTEN and/or Windows dual monitor setting. Just wanted to see if anyone in the community had any experience or could shed some light on this issue.

Thanks!


Show less

Zoom crashing on Linux

Ubuntu 22.04.5, ThinkPad X1 Carbon w/ i5 and 16GB RAM  I have 6.4.3 (827) installed.  Zoom is crashing every few minutes.  I've seen KB0062684 and it doesn't help.  What else can I do?

Recurring Meetings disappeared from Zoom Workplace?

Hi - I use recurring meetings/ Meet Any Time all the time in my practice, and they are suddenly gone from Zoom Workplace. They disappeared for a while last summer when Zoom updated, but they were restored shortly thereafter and I haven't had a proble... Show more

Hi - I use recurring meetings/ Meet Any Time all the time in my practice, and they are suddenly gone from Zoom Workplace. They disappeared for a while last summer when Zoom updated, but they were restored shortly thereafter and I haven't had a problem since - until now. What happened, and will they be back? It's very inconvenient to have to go to the web version to find those links multiple times a day. Thanks for any help you can give.


Show less

reply-icon Latest Reply - 

Resolved! I cannot turn off virtual background

I am signed in as admin and I cannot turn off the virtual background - any suggestions? I do not have the free version of Zoom, I pay for this and right now the virtual background is an issue. I am not sure if this is where I should post my question,... Show more

I am signed in as admin and I cannot turn off the virtual background - any suggestions? I do not have the free version of Zoom, I pay for this and right now the virtual background is an issue. 

 

I am not sure if this is where I should post my question, my apologies if this is the wrong place. 

 

It worked on my Iphone but not my desktop - it is still saying Admin required which it is not.

 

Thanks to whoever can help me.


Show less

reply-icon Latest Reply - 

How to change log-in method?

I currently use my Zoom account with the Google sign-in method, but I would like to switch to a standard email and password login instead. Unfortunately, I’ve encountered a few challenges:The “Linked Accounts” option is set to Google and appears to b... Show more

I currently use my Zoom account with the Google sign-in method, but I would like to switch to a standard email and password login instead. Unfortunately, I’ve encountered a few challenges:

  • The “Linked Accounts” option is set to Google and appears to be greyed out, preventing me from unlinking it.

  • I do not see an option to set or modify a "Work Email" or "Sign-In Email" for a new login method.

Could you please guide me on how to unlink my Google account and enable a standard email and password login for my account? If any additional information or verification is required, kindly let me know, and I’ll provide it promptly.


Show less

reply-icon Latest Reply - 

Meeting Branding in Confirmation message

It's not working and I can't find a solution. Chatbot says, "To customize the confirmation message with branding for your meeting:After scheduling the meeting, click the Branding tab to customize the branding options for your registration pageYou can... Show more

It's not working and I can't find a solution. Chatbot says, 

 

"To customize the confirmation message with branding for your meeting:

  1. After scheduling the meeting, click the Branding tab to customize the branding options for your registration page
  2. You can upload a banner image that appears at the top of the invitation page
  3. You can also upload a logo image that appears next to the meeting topic on the invitation, registration, and email invitation pages
  4. Additionally, you can customize the confirmation email sent to registrants upon approval, including the email subject and body"

I have uploaded the header and the icon as I've done MANY times before.  THIS time no dice. I have a PRO account. What am I missing?

 


Show less

Disabled "require attendees authenticate to join", Zoom still asks them to log in to join webinar

Hello! As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway. I have ... Show more

Hello!

 

As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway. 

 

I have tested this by attempting to join as an attendee using my personal account. When doing so, I get asked to log in to my Zoom account and then I am taken to the webinar sign up page and have to sign up again. When I do this, I get an email saying that my registration has been updated. I have received several complaints from customers who have encountered this issue and refused to sign up for a Zoom account so weren't able to attend, and some have said that even after logging in they couldn't join anyway.

 

Note that the webinar in question is a repeating webinar, with 4 instances taking place on a specific day of the week over the course of 4 weeks—although I don't see how this could be causing such an issue.

 

I have run dozens of webinars in the past and have never encountered this issue before.


Show less

reply-icon Latest Reply - 

Zoom Whiteboard: A Collaborative Digital Canvas

Hi everyone , as promised that we will go through Zoom’s productivity tools one by one. So the first tool we will understand is ZOOM WHITEBOARD. Overview: Zoom Whiteboard is a feature-rich digital canvas that enhances collaboration during virtual mee... Show more

Hi everyone , as promised that we will go through Zoom’s productivity tools one by one.

So the first tool we will understand is ZOOM WHITEBOARD.

 

Overview: Zoom Whiteboard is a feature-rich digital canvas that enhances collaboration during virtual meetings and beyond.

 

       Key Features:

  • Real-time collaboration: Multiple users can work on the whiteboard simultaneously
  • Persistent content: Whiteboards can be saved and accessed later
  • Diverse tools: Includes pens, shapes, text, sticky notes, and more
  • Templates: Pre-designed layouts for various use cases
  • Integration: Works seamlessly within Zoom meetings and as a standalone tool

     

    Benefits:

    • Boosts engagement and creativity in virtual settings
    • Facilitates visual communication of ideas
    • Supports various learning and working styles
    • Enhances remote brainstorming and problem-solving sessions.

       

      Zoom Whiteboard transforms virtual collaboration, making it more interactive and productive for teams of all sizes.

       

      Feel free to raise any queries you have. 

      For more information, articles and resources please check our learning center and support page. 

       

      Happy Zooming. 


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion