Hello Zoom Community,

We’re experiencing an issue with a Whiteboard that was previously owned by our company.

After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.

We still have the last shareable link, but it’s now inaccessible to everyone in the workspace.

If anyone @All  has insights or knows the steps to restore access, we’d greatly appreciate your help!

Additional Details for Troubleshooting

• The Whiteboard was originally created by a user who has since been removed from our Zoom account.
• After reassigning that user’s license to someone else, the Whiteboard no longer appears under “My Whiteboards” for any member of our team (including the admin).
• We tried accessing it via the last shareable link we have, but we receive an error or a “no permission” message.
• We’ve already checked Whiteboard settings, user permissions, and admin privileges, but haven’t found a solution.

Thank you in advance.

Hello, 

I am using breakout rooms as part of an online training course. I would like the participants in the breakout rooms to be able to use (edit) a whiteboard that is pre-populated with an image. Each breakout room needs their own whiteboard, but the image is the same. Is there an easy way to do this? 

As a workaround, I have tried to join each breakout room and upload the image myself, but it does not always work and it is time consuming. Is there a fix for this?

When I am sharing whiteboard and editing live, participants' pen edits to my whiteboard jump from the original place the pen is placed. This issue started after I completed the latest update and is preventing my online teaching business without this functionality corrected. Has anyone else experienced this or know how to fix it?

As of today, April 24, 2024, when sharing the WhiteBoard, I can no longer see the participant video. I have been using Zoom for years and I have not had this issue until today. I can see the participant video when I am not sharing the WhiteBoard. However, if the WhiteBoard is being shared, the only video I see is the host video. Does anyone have any suggestions? Thank you.

Hi!

As a techer I use classic board to write during classes. When I close it and share documents and then I go back to the board I was usin, the text I previously wrote disappeared! I also tried to save it, but still disappears.

Never happened before. I wonder if you had the same pronlem and possibly consequent to a new version.

It is relly annoying, because at the end of the session, before closing, I use to save the board and send it in attachment to the students.

Any help? Thanks!

Good morning!

I use Zoom in Polish and I want to continue doing so. I use Windows 11 in Polish and I want to continue doing so. I temporarily changed language to English, in order to take a screenshot of my keyboard settings.

My problem is that Zoom has some sort of problem with words. I searched this issue online and found that it's usually a problem with Windows, not Zoom, but where exactly is the problem? In settings, yes but where exactly? I don't understand exactly what needs to be changed, so that Zoom and Windows understand that I don't want any word to be underlined in any language, no matter how correct or incorrect it may be in any language.

See 3 screenshots. Please could someone advise?

Thanks in advance!
Inspector Green

PS: Windows 11, Zoom version 6.3.6 56144

Hi Zoom Community!

My name is Jerry, and I’m new to this platform. I’ve been using Zoom for meetings and collaboration, and I joined this community to learn more about its features and get helpful tips from other users.

If you have any advice for a new member or resources to recommend, I’d love to hear them. Looking forward to connecting and sharing experiences with all of you!

Best regards,
Jerry

I don't know when the change happened, but on Zoom Whiteboards, Sticky Notes were always created with middle-center aligned auto-sized font. Now when I create stickies, they have top left aligned 16 point font. They're basically just textboxes with a background color now.

The whole point of stickes is that you and your team can read them at different magnifications. The new sticky behaviour makes Zoom Whiteboard undesirable for my staff so I can't get them to use it over other apps, since all other whiteboard apps have stickies that work like a normal human would expect.

Am I missing something? Is there a hidden default settings pallete or something? Why did Zoom do this?