Whiteboard connection error

[tiltedtortoise]

Hi, I'm getting the following error when trying to connect to the host's whiteboard:

Time out when requesting "RefreshTokenResponse" (-2000-1-42100) (s-code-17d22a95ab-1729180476928)

I already reinstalled Zoom and deleted the cache. What can I do?

[EchoZhao]

hi @tiltedtortoise Can you provide me the docID so we can check if there are any logs

[EchoZhao]

hi @tiltedtortoise Can you try opening the whiteboard in the Zoom client tab?