I am a member of a company (which I will call "Company A") and months ago shared a whiteboard with several Zoom users outside my company, including someone in what I'll call "Company B." Now for some reason it appears that my ability to share new whiteboards is restricted to people within Company B. 

When I click Share, under General Access my options are "Restricted" and "Anyone at Company B." The option for "Anyone with the link" is greyed out because "your admin has disabled external link sharing." My admin at Company A has not disabled external link sharing and is also affected by this problem. It appears whatever Company B's restrictions are have transferred to our accounts as though we are employees at Company B. When I try to add new email addresses it says "Company B has disabled collaboration with users outside your organization." 

Again, this is happening on whiteboards that are completely new and have never even been shared with anyone at Company B. It's just me at Company A making a new whiteboard, and then it's says I can't share it with anyone not at Company B. 

Tried reinstalling Zoom to no avail. 

I've never had this problem before and don't know if it's a Zoom update or maybe a driver update on my Wacom tablet.  The pen writing on the Zoom whiteboard was always smooth and seamless and I could write as fast as I wanted.  Now for some reason, at least while recording the meeting, I have to write super slow or it just looks like scribbles!  A one-hour lecture turned into two!  Very frustrating.  It's strange, because I think when not recording it still works well, but I haven't quite been able to identify the problem.  Please help!

BTW, I do notice that Zoom is using a high amount of memory (6.67GB), but don't know how to stop that.

Version: 6.3.11 (60501)

Update:  I tried switching to the Classic Whiteboard, and that seems to have remedied the problem.  Still not sure why, and I'd prefer to use the newer whiteboard if I can get it to work!

I finally sorted out how to allow whiteboard collaboration by people outside my organization (yes, I am the admin for my paid zoom account). But now I'm finding it's important to document who is making changes and comments.

Is there a setting for forcing external collaborators to sign-in or otherwise validate who they are? Can this be done with more than just a zoom account? could they sign in to my whiteboard using their Google credentials, for example?

Help!

Jim

The zoom whiteboard feature freezes while drawing repeatedly every minute or so. This occurs on two separate devices and happens due to the Zoom whiteboards feature freezing. I am on Zoom version 6.4.1. I am an educator who teaches remotely so I would appreciate a solution. 

it can be unfrozen by minimizing the app but this workaround is not feasible to do constantly.

Mi profesor tiene el problema de que al usar el bolígrafo con zoom digital sucede que le sale una especie de cuadrado negro con rayas horizontales en su pantalla compartiendo las diapositivas. Es bastante molesto porque a veces se hace grande y así sucesivamente, ¿cómo solucionarlo o cuál es el problema?

Hi everyone,

I used to frequently add Unsplash images directly into my Zoom Whiteboards, but recently I noticed that the feature seems to be missing. I can no longer search for or insert images from Unsplash like I used to. Has this feature been removed or temporarily disabled?

If so, does anyone know why, and whether it's planned to return in a future update? It was a super helpful tool for creating visually engaging boards, especially when collaborating with teams or during online classes.

Any info or official updates would be greatly appreciated!

Thanks in advance,
Hannes