I have a Zoom Pro account, and I can't edit any of the three whiteboards that I created a little over a year ago.

I had experimented wit the whiteboard feature outside of a meeting to familiarize myself with it, and then when I tried using it live with a client, I found it clunky and awkward, so I decided to go with a Google Jamboard instead.

However, I kept the whiteboards in my account, thinking I might give it another go.

Now, I can view my old boards but I can't edit them. My understanding was that I could continue editing 3 boards with my current plan. What's wrong? The whiteboard feature is useless to me at present. This is very disappointing.

I have been using Zoom for for two years without having any problems using the Whiteboard or writing with the stylus pen.

For about a month or so, writing with the pen no longer works properly. It does with other programs, but if I try and write something on the whiteboard it looks like in the second image. The other image is from MS Paint, written one minute later on the same device at the same pace. The pen strokes aren't detected properly, some are shortened, others are reshaped a split second after I wrote them, others aren't detected at all. The only way to make it legible is to write extremely slowly, at a pace of ~two seconds for each letter. It usually does work when i first open the whiteboard, but only for a few minutes. After I have written a few lines or pasted a few images, it begins to get worse and worse.  I tutor Maths online for living and I use it 8 hours per day. I've been in touch with Zoom customers service, but I have not heard back from them for several days, so obviously, I am under extreme pressure to get this issue resolved. 

I use the most recent version of Zoom. My PC runs on Windows 11 with Intel 12700k CPU and a Asus Geforce RTX 3080 graphics card, 32 GB of DDR5 Ram, an Samsung 970 M2 SSD and I use a WiFi which delivers around 800 Mbit/s. I use the Wacom CTL-470 Stylus Pen. 

I have recently deleted Zoom and ran ZoomCleaner afterwards and then reinstalled it afterwards as it was suggested by customer service, but it has had no effect.

The contents of my board disappear any time I zoom in/out on a board.
There is a significant lag where objects take a lengthy time to reappear. In many cases at certain zoom levels, the objects never appear no matter how long I wait.
Additionally the cursor flickers and does not indicate the function I am presently in (Select or Grab modes). This means I don't know if I am selecting/editing an object or if grabbing the board to navigate. 
Both of these issues make me unable to navigate my board with any confidence as I can't be sure what I am clicking on or where I am in the board.

These bugs make the Zoom Whiteboard app almost completely unusable for my needs.

macOS 13.5.2 (22G91) 
Version: 5.15.12 (22445)

I used to be able to use it. All of a sudden I a cannot because I keep getting an error. I pay for zoom (do not have the free version). I have called customer support several times only to be placed on hold and I end up hanging up because no one ever answers. I am have been on hold for 38 minutes currently.

Yesterday I received a text notification that Zoom had charged my credit card for adding whiteboard to my subscription. I did not initiate an order to add this feature, I barely use the free Zoom subscription that I have. How did this happen? I have canceled the subscription in my account, but I want a refund for the amount charged to me.

Thanks

I bought a MacBook Pro yesterday and I tried to install zoom. (I downloaded zoom from their website, clicking on the link specific for the M1 Mac processors, such as the one I have).

I have the latest macOS 13.0 installed.

During the installation, I received a question about whether I would like to give Zoom permission to access some file folders. Not knowing what to do, I clicked " No" but I never thought that would lead to an installation fail.

Right after I clicked "no" I get a banner saying the installation failed. Not much explanation of why it failed.

Then, I removed the installation file, and I downloaded it again from the Zoom website.

Now, the problem is that I don't get anymore the permission question. It automatically gets again to the " installation failed" banner.

It seems as if my first " no" response to the permission question is still recorded somewhere and as a result any other attempt to install Zoom keeps failing over and over.

Does anybody suffered this? Any help would be very much appreciated.