Hi guys, 

I am new at using Whiteboard at Zoom. Created needed template for me and can't zoom-in or zoom-out it without clicking a button in a graphic interface. Would love to zoom-in and zoom-out just by using Mac's touchpad but doesn't work. At Miro it works with the same laptop. What can I do about that? Is there anything I can do to fix it?

I am in Zoom > Account Management > Account Settings > (Whiteboard Tab) > scrolled down to the section called "Whiteboard Sharing Defaults"

On that page I believe I've turned on every setting to allow maximum access from the world 😆 but I still don't seem to be able to change the "access level" setting below to "Editor"... because what's the point of a collaborative whiteboard if others cannot collaborate on it? 😄

By the way I've already set the "Default Access Level" to "Anyone" but the setting right below that (pictured here) still is grayed out / cannot be clicked on... 

I'm a Lecture Capture Coordinator at a state university and I've gotten complaints that the latest version of Whiteboard does not display the text in a meeting recording until after the text box is deselected. I tried it myself in my updated version of Zoom 6.0.0 (37205) and confirmed the same issue in my own recording. This is an issue for instructors who spend an extended amount of time in a text box during a remote meeting lecture and don't deselect a box because they still want to update and type in it. I also find this setup to be unintuitive, I would prefer it if displayed the text being typed out. Students watching a recording will be scratching their heads wondering what is being typed when there is nothing being displayed.

Can Zoom revise this issue?

I'm using a PC with Windows 11 and the latest version of Zoom and a Zoom Workplace Pro account.  I also pay extra for Zoom whiteboard.

I want to be able to save my own whiteboards without allowing the children I teach to save them individually on their own devices or access them in the cloud.   Is this possible and, if so, how do I do this, please?

All of my older whiteboards are missing from my whiteboard library.  Only 2024 boards are showing up.  I did not delete them.  They were not created within a meeting.  

I've had trouble for a while when I get to the whiteboard library but always manage to click around enough they finally show up.  

Any ideas?

I've been trying to add an external user to my out-of-meeting whiteboard (a student). However, every time I try to give access I get a message about a server error. I've tried changing settings in all possible ways but nothing helped. Has anyone faced this problem recently? Should I somehow add them to my contacts/'organisation'?