My video screen is black on my laptop's ZOOM app, showing only my name at the bottom left hand corner.  When using my latop as a telephone at my former work location, the ZOOM app was originally set-up for phone conversation only, via a static phone number, without video capability.  I think or I hope there's a 'preference default setting' in the ZOOM app that needs to be changed in order to switch-on (or, engage) my laptop's video cam ....  Can anyone help me with this in order to engage my cam?

I am a paid "Pro" subscriber. I recorded a client call to the cloud. I got a message that it was up and ready and I go to the recordings page and not only is that particular recording not there, THE ENTIRE PAGE IS BLANK.

What's up with that, Zoom?

I've tried refreshing the page, clearing the cache and refreshing the page. And something very weird happens when I do that - The recordings list flash for about a nanosecond and then disappears.

Can you take a look?

Thanks,

Debra

Whenever I am in a meeting, my clothes look all gray even if I am dressed with colorful sweaters. My face is in color but not my clothes! Can someone give me a hint on what the problem could be?

My HD is activated. I tried removing my virtual background. Nothing changes.

Thanks!

Isabelle