I'm trying to find out:

1. What options for continuous chat I have with a person Zoom One PRO license.

2. How continuous chat work in that scenario.

So far all I can find is organizational licensed information (at least that's what it seems to be).

Thanks for any help.

I have seen multiple unresolved tickets on this manner dating back several months now, and am posting to see if Zoom Support or any community champions out there might have any updates on it.

This issue affects myself and many random users throughout my company.  Basically, in Team Chat settings, we have "Play sound when I receive a new message" checked, as well as other settings like Push Notifications being set to "All messages", and nothing else being muted.  Yet users don't get a sound when they receive a new chat, whether Zoom is the active window or not.

I've ensured in all cases that a working audio device (internal speakers or otherwise) was set as the default audio device, both in Zoom and in Windows sound settings.  And I've checked Windows Sound Mixer to ensure the Zoom app itself wasn't turned down.  Sometimes simply re-installing Zoom for an affected user does the trick, but mostly it does not.

We all use Dell Latitude laptops, with some MS Surfaces and Dell desktops, and the issue affects all such devices at random.  The notification sound works for most, but a fairly large number of people seem to have this issue.  We're currently on companywide version 5.12.3, but will be updating companywide soon.  Sometimes updates fix the issue for people, but usually the issue persists through updates.  That has been the case several quarters now.

Does anyone have any ideas here?

I have installed Zoom desktop client onto a new laptop and logged in using my existing Zoom account.  My chat history is missing from my chats and channels.  However, on my phone with the same account that has already been logged in for a long time now, I can still see chat history for both chats and channels.  Also, I'm using a business account from my company, so I think chat history should be stored in the cloud.

How can I see my chat history on this new installation?

Zoom version: 5.17.11 (34827)

Hello, fellow zoomies,

I want to talk about how unhelpful and pushy Zoe is. I was trying my very best to be polite and have a pleasant conversation with Zoe, and instead of saying "Hi" back... she tries to get me connected to some type of "Support Team" assuming that I, out of all people, would need her support. Then I actually need help joining a meeting. And whenever I tried telling her that I needed help joining a meeting, she rudely continued trying to get me to connect to this "Support Team" over and over even though every time she asked I clearly said no. I would like an improvement in Zoe's ability to listen and an explanation as to why she is so bad at her job. 

Furious,

Zoom User

Zoom has apparently removed messages older than a year. Unfortunately, this was executed without prior notice, and I've realized that I had crucial messages and documents stored in those chats. I'm eager to know if there's any possible way to retrieve this data. Thank you.

We post lots of videos in the chat and sometimes, they're embed and you can preview them just by clicking the play button, sometimes they're not embed and you have to download the file and open it separately outside of Zoom.

I can't seem to figure out what causes one or the other and would love some help.