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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is Zoom Team Chat?

Zoom Team Chat connects teams and streamlines communication through securely integrated messaging software. Explore the Zoom Community's Recent Activity below to join the Team Chat conversation and connect with other members. If you're still looking for support, browse our Zoom Team Chat support articles or start a new discussion below!

Recent Activity

Migrating chat history from Discord channels into Zoom Team Chat

My company is increasingly using Team Chat for communication after learning that images and documents in Discord servers have publicly-facing endpoints, which is a large security risk for us. I have seen references to tools allowing a migration of in... Show more

My company is increasingly using Team Chat for communication after learning that images and documents in Discord servers have publicly-facing endpoints, which is a large security risk for us. I have seen references to tools allowing a migration of information from Slack to Zoom Teams Chat, and I'm hoping to find something similar for Discord -> Zoom Chat. Does anyone know of any tools to assist in that endeavor? Ideally we'd like to migrate all existing Discord content to Zoom Teams Chat. Thank you!


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Resolved! How to use chat feature through web browser?

I want to know how we can utilise the chat feature through web broswer. I'm not talking about the chat feature while you are in the meeting. I'm talking about the standalone chat feature with which you can chat with any of your zoom contacts.Can anyb... Show more

I want to know how we can utilise the chat feature through web broswer. I'm not talking about the chat feature while you are in the meeting. I'm talking about the standalone chat feature with which you can chat with any of your zoom contacts.

Can anybody help me with this?


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Upcoming Zoom Workplace Live Demo Webinar

In this interactive webinar, our Zoom expert will walk you through the basics of Zoom Workplace; an open collaboration platform with AI Companion designed to address the challenges faced by modern businesses. Bring your questions! We’ll have time at ... Show more

In this interactive webinar, our Zoom expert will walk you through the basics of Zoom Workplace; an open collaboration platform with AI Companion designed to address the challenges faced by modern businesses. 

 

Bring your questions! We’ll have time at the end of the session for Q&A!

 

Date/Time: August 28 at 10 a.m. PT | 1 p.m. ET 

Register Now: Reimagine Teamwork with Zoom Workplace | Zoom

 

Discover other live demos hosted by Zoom specialists here!


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Chat/display name incorrect

We have a weekly team meeting where my team of 8 join via our personal meeting room link. We are running into an issue where chat messages aren't being sent to the right person. For example: Ciara attempts to send a private chat message to me (Alisa)... Show more

We have a weekly team meeting where my team of 8 join via our personal meeting room link.

 

We are running into an issue where chat messages aren't being sent to the right person. For example: Ciara attempts to send a private chat message to me (Alisa) but it's delivered to Hattie. We've also had it where Hattie will try to send a message to Ciara, but it shows that Alisa sent the message instead of Hattie. I've been instructed to figure out how to fix this, but have no idea how to do so. 

 

Our entire team has access to the Zoom account. Often, when they join the meeting, they have to change their display name from Alisa to their name. Could that be what's causing the issue? Is there a certain way they should join the meeting to prevent this from happening? Any advice is appreciated!


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Zoom Chat

i just completed a zoom session. During the session the host sent me a link via chat. However, the host closed the meeting before I had a chance to click on the link she sent. Can I still access that link? How do I access that link?

The software looks different than usual

I have two computers. I installed the software on one of them, and everything works fine. However, when I installed the software on the other computer, the camera's image quality is poor, the software looks different, there are fewer functions, and t... Show more
I have two computers. I installed the software on one of them, and everything works fine. However, when I installed the software on the other computer, the camera's image quality is poor, the software looks different, there are fewer functions, and the virtual background doesn’t work well. It’s strange because it’s the same software version, the same camera, and the same Windows operating system.
Both computers are the same
Windows 10
i7 processor
Most updated version - 6.1.6
Brio 500 camera
 
This is the processor of the problematic computer, it is quite an old processor.
 
CPU Name
Genuine Intel® CPU 0  2.50GHz
Threading
1 CPU - 4 Core - 8 Threads
Frequency
2593.81 MHz (26 * 99.76 MHz)
Multiplier
Current: 26 / Min: 16 / Max: 29
Architecture
Sandy Bridge / Stepping: B2 / Technology: 32 nm
CPUID / Ext.
6.A.2 / 6.2A

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Contacts???

Does anyone know how to merge your Zoom on your iphone with your Zoom on your desktop? Or do I have to re-enter my contacts off my phone? Thank you!

 

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"Closest Connection" status or badge: how does it work?

This is not a problem but rather a curiosity. A few weeks ago I noticed that (using a computer) if you hover over a team chat/contact picture, and select View More, there are some contacts that have a "closest connection" classification, followed by ... Show more

This is not a problem but rather a curiosity. A few weeks ago I noticed that (using a computer) if you hover over a team chat/contact picture, and select View More, there are some contacts that have a "closest connection" classification, followed by a golden/silver, bronze crown 👑 emoji. 

I identified "My closest connection" with the golden crown, "2nd closest connection" with the silver and "3rd closest connection" with the bronze one. 

Has anybody noticed this, and knows how does this classification works? What Zoom takes into consideration to classify those contacts?


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PDF does not load in chat

I am the admin on my account. I have set sharing settings so that everyone can share files. I continue to get error messages that say: "Transfer of pdf files is restricted by your account admin." I am the account admin. I adjusted the settings so we ... Show more

I am the admin on my account.  I have set sharing settings so that everyone can share files.

 

I continue to get error messages that say: "Transfer of pdf files is restricted by your account admin."

 

I am the account admin.  I adjusted the settings so we can share.  I still get the error message.

 

Help!


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