Hi everyone,

I’m Kimaya Kapoor, and I hope you’re all doing well! I’m reaching out to the community for some assistance regarding issues I’ve been experiencing with the Zoom team chat feature. I believe that many of us use this tool regularly, so I’m sure there’s a wealth of knowledge out there.

Here are a few questions I have:

1. Notification Settings: I’ve noticed that I sometimes miss messages in team chat. What notification settings do you recommend to ensure I don’t overlook important updates?

2. Message Threading: Is there a way to better organize conversations in Zoom team chat? Do you have any tips for keeping discussions on track and easily accessible?

3. File Sharing: I’ve had some trouble with sharing files smoothly in chat. Have any of you faced similar issues, and what solutions have you found?

4. Integration with Other Tools: I’m curious if anyone has successfully integrated Zoom team chat with other applications. What tools have you connected, and how has that improved your productivity?

5. Best Practices: Lastly, what are your best practices for using Zoom team chat effectively within your teams? I’d love to gather insights on how to maximize this feature.

Thank you for your help, everyone! I appreciate any tips or advice you can share.

Best,
Kimaya Kapoor

I have found two discussions on this topic:

• https://community.zoom.com/t5/Zoom-Team-Chat/How-to-disable-automatic-bullet-list-generation-in-a-chat/td-p/180719
• https://community.zoom.com/t5/Zoom-Team-Chat/Let-me-disable-quot-smart-dash-quot-and-quot-smart-quote-quot/m-p/181623/highlight/true

In each of these, the Zoom support representative said to right-click in the Chat box, then click the "Substitutions" menu to disable these, making it seem quite simple.  Every reply on both of these threads pointed out that there is no "Substitutions" menu when you right-click anywhere in Zoom Team Chat.  Then a vague "just fix it in your operating system" comment was added with no instructions or information as to what they may have meant.

I use Team Chat for internal discussions at my company, which offers IT services.  I must be able to type certain characters or type certain things in certain ways to make sure I am communicating accurately based on the way my services work and I can not currently do this.

Please provide instructions for turning off all automatic text changes.  I must have the option to type exactly what I want to type when I want to type it.

I do notice that this forum does NOT use any auto correction or auto formatting.  I can type something and it stays that way.  Why does the support portal have a better chat system than the chat system itself?

I see new features like Edit Chat messages , Translate are available in new group channels in Zoom workplace desktop client going forward however old group channels that already exists don't have these features. How can we update old group channels to have these new features as well ? https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066130

I have a user report an issue where all the deleted user team chats keep appearing in his DM and Chat channels. There is no option to remove them except to clear chat history in their in-app settings nor the admin center.

We seem to be able to create a folder and move them there, but that isn't an ideal solution. 

I am looking to merge/dock the Q&A window and the chat window at the same time. Despite our best intentions to have attandees post their questions in the Q&A window, they often post them in the chat instead. I'd like to dock both on the side so I can view both without anything covering up the shared screen or the presenter's video.