Is it possible to tag someone with "Notify me when available" permanently so that I get a notification every time their presence changes to available? Currently, if the contact goes Available and then Away again, I wouldn't be notified the next time they came back. It would be useful for those moments when I miss that window to grab them, especially for people that spend a lot of time away from their desks!

I am encountering an issue with one of my channels. The channel is fully visible and functional in the Zoom desktop application, but it does not appear in the Zoom Web Portal.

The channel contains important information, and I need to access it through the Web Portal. Has anyone experienced a similar issue? If so, how did you resolve it?

I’d appreciate any advice or guidance on how to recover or synchronize the channel.

Thank you in advance for your help!

I am an Admin for a Zoom workplace pro account. I had team chat enabled to allow users to use the chat and to attach files. All other options were available to use such as google drive however the my computer option was greyed out for everyone including me the host. There is no information in the help section regarding this issue and was wondering if anyone had any ideas or a particular setting that would cause this issue? 

Hey Fam

I have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read the messages, obviously, and is a frustrating hindrance to communication. 

This has happened for years, across devices and versions for me. I see *some* mention of related issues in the forums, but not a lot. Please advise!

Thank you!

So, maybe you are familiar with other platforms that have teams work workspaces and you're thinking.... I wish Zoom had a way with Team Chat to separate a collection of users and channels.  It's a project, a department, a team, confidential topic or project, sensitive info, and more.....

Why not enable, train, and allow users to create Shared Spaces?  OR maybe Admins create and manage the Shared Spaces.  

I know 11 minutes can seem like an eternity, but I use a VIDEO to break down Zoom Team Chat: Shared Spaces -  what it is, use cases, admin controls, and end user experience.  

Let me know what you think in the comments, throw down some likes! and/or hit me up for additional video requests regarding Team Chat or the Zoom Workplace!  

-Mike Hamilton

I have seen multiple unresolved tickets on this manner dating back several months now, and am posting to see if Zoom Support or any community champions out there might have any updates on it.

This issue affects myself and many random users throughout my company.  Basically, in Team Chat settings, we have "Play sound when I receive a new message" checked, as well as other settings like Push Notifications being set to "All messages", and nothing else being muted.  Yet users don't get a sound when they receive a new chat, whether Zoom is the active window or not.

I've ensured in all cases that a working audio device (internal speakers or otherwise) was set as the default audio device, both in Zoom and in Windows sound settings.  And I've checked Windows Sound Mixer to ensure the Zoom app itself wasn't turned down.  Sometimes simply re-installing Zoom for an affected user does the trick, but mostly it does not.

We all use Dell Latitude laptops, with some MS Surfaces and Dell desktops, and the issue affects all such devices at random.  The notification sound works for most, but a fairly large number of people seem to have this issue.  We're currently on companywide version 5.12.3, but will be updating companywide soon.  Sometimes updates fix the issue for people, but usually the issue persists through updates.  That has been the case several quarters now.

Does anyone have any ideas here?

Hi there,

I was very excited to see that Zoom now has this feature to allow email to pipe to chat channels: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076875#h_4032347733321724744556652

However, despite verifying that I have the appropriate client version (both Windows and iOS), I don't see an option in either client to perform this. I also verified that nothing settings-wise (both at the Account and Group-level) would prevent me from doing this.

I do know that we have Advanced Chat Encryption enabled for our account, though I don't see this feature listed as a limitation to the feature. I also know that, settings-wise, we have other security measures enabled, such as preventing non-corporate domains from communicating with our tenant.

Might some other setting be preventing this?

Thank you in advance.