Hello,

I experience a strange thing. I need to participate every Sunday for several weeks to a class. During the class we are split several times in breakout rooms. 

What happens to me is, few seconds after I join the room, I get disconnected, not only from Zoom, but strangely my Internet turns off. It takes 2-4 minutes to reconnect. I am sure is from the breakout rooms, because we have high speed Internet, is working just fine the whole week, even if I have other meetings. 

I get disconnected the first 2 times exactly, but the 3rd time will work. It happened already twice  by the same scenario and I am frustrated as I lose the time and my partner time of practice in the breakroom. I think it may be some settings but no idea where to start.

Thanks for any help!

I have followed the online guides to setup a dedicated email account and attach the conference rooms to that account (the dedicated account is a delegate for all the rooms).  I have added the calendar integration via the zoom portal using the dedicated account, I have added the three conference rooms I have calendars for and I have assigned those calendars to their respective Zoom rooms.

In the portal, the status shows green and sync'd but on the iPad controllers it shows the error "The calendar credentials are either expired or invalid".  On a couple of threads on the support site said to re-authenticate and resend (which I have).   The portal continues to show sync'd and a green status but the iPads are still showing the same error. 

Any words of wisdom on a solution or how to debug the problem?

Hi, 
I have several ZoomRooms that have been set up with a Neatpad. They have been configured to send the IT team a message when the camera, microphone, speakers or the power is disconnected. Is there a buffer for the time it takes for the email to be sent? After running some tests, I noticed that after unplugging a Neatpad the email alert was only sent around 30 minutes later.  Is this normal behavior?

I used to be able to drag and drop participants on my video call into a different order.  This is no longer possible using 5.12.9 (10650)

I have read https://support.zoom.us/hc/en-us/articles/4413866054285-Setting-a-custom-gallery-view-order-#h_01FMR42KEQRWJG4NR88MY2Z0GD

The drag works but not the drop - it never drops in the new place and always returns to the starting position...

Is there a setting I need to change?

As part of the E365 configuration for Calendar Integration, the following Powershell command is implemented:

Set-CalendarProcessing -Identity CalendarResource -AddOrganizerToSubject $false -OrganizerInfo $true -DeleteComments $false -DeleteSubject $false -RemovePrivateProperty $false

When a Zoom Meeting is scheduled in Outlook (or even Gmail), the Meeting URL (Zoom or Teams) is included in the Comments section.

From my testing, Zoom Calendar Integration works, by adding the Zoom/Teams meeting link to the Calendar of a Zoom Room, when the Meeting URL is in the Location field in the Meeting Request.

Where/which field does the Meeting URL need to be populated in a Meeting Request in order for Zoom Calendar Integration to detect it and the Zoom/Teams meeting information added to a Zoom Rooms system:

• The Comments section?
• The Location field?
• Either?
• Both?

I appreciate any advice/information that can be given. Thanks.

I'm trying to enable dark mode on a few zoom rooms and it doesn't seem to be applying the settings to the actual zoom rooms as they all remain in light mode.

I've set the theme in the global account settings as well as on each zoom room setting as well and I've also completed reboots of the zoom rooms but they still remain in light mode. I've attached screenshots of the theme settings I've set to verify this is set to dark mode.

Is there something I'm missing that needs applying on these to adjust them to be dark mode on the zoom rooms?

Why if the waiting room is disabled and users join prior to the Zoom Room, does Zoom not assign the Room as the Host? I know it says "joins before meeting host and other participants" but this seems problematic, in that there are situations where a host is never assigned thus limiting full functionality.  We tested this and have run into situations, with clients, where they did not want the waiting room, participants join before the room and the meeting is left without a host. Is this a security feature? What is the purpose of this rule? 

Thank you.