Resolved! Zoom Virtual Workspaces - Setting Up Issues
Reading through the message boards, it seems like others have set up Virtual Workspaces without any issues. I can't get past the first screen. I have a mini Intel PC with Windows 11 Pro, and hooked up to two monitors - no tablet. I've downloaded (and redownloaded, many times) the Zoom Rooms client. I've setup the Virtual Workspaces in my admin panel, and created the floor plan so people can reserve the desk from their mobile phones or via the QR code. When I login to the Zoom Rooms client, the first message is to pair with my controller (which I prefer not to have). In testing, I've tried to connect to a tablet using the pair code, which tells me there's an error - basically the "desk" never appears in my pairing list, just my "zoom rooms". However, I've also bypassed the controller code by entering an activation code which gives me an error that I need to upgrade Zoom Rooms and contact IT. I've deleted and re-downloaded the client many times and have the latest version. Upon contacting the Zoom support, the support person (who seemed to not be familiar with this feature) told me that the Virtual Workspaces only worked with a touchscreen monitor (which seemed absurd), but I for my testing I purchased a touchscreen monitor, which also didn't work. Stick stuck at the screen telling me to update Zoom Rooms. At this point, I'm stuck. I'm going to test with another computer and see if that does anything, but I'd be interested in what others are using in terms of devices to set up and if possible, what you did to get things to work. Seems like it should be as simple as setting up the zoom rooms, which I've done about a dozen times now.
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