cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

After going to breakout room internet disconnects

RebelCat
Newcomer
Newcomer

Hello,

 

I experience a strange thing. I need to participate every Sunday for several weeks to a class. During the class we are split several times in breakout rooms. 

 

What happens to me is, few seconds after I join the room, I get disconnected, not only from Zoom, but strangely my Internet turns off. It takes 2-4 minutes to reconnect. I am sure is from the breakout rooms, because we have high speed Internet, is working just fine the whole week, even if I have other meetings. 

I get disconnected the first 2 times exactly, but the 3rd time will work. It happened already twice  by the same scenario and I am frustrated as I lose the time and my partner time of practice in the breakroom. I think it may be some settings but no idea where to start.

Thanks for any help!

2 REPLIES 2

Ken_Jones
Explorer
Explorer

RebelCat, if you can repeat the action at will, it might be a good idea to ask your internet provider to have a technician watch your connection while you demonstrate the problem. 

Mook
Newcomer
Newcomer

Same issue for me, but I just get bounced off the connection - internet still on.