Hi Zoom Community,

I have a weird problem. I manage my Org's Zoom Infrastructure, and after updating iPads to iOS 16.1, the Device Names of all my Controllers and Scheduler changed to "iPad". We don't currently use ZDM but we are exploring this option. Our Current MDM for our iPads is JAMF. 

Now the device names were not lost elsewhere. In our Jamf MDM and on the iPad itself, the Device name or Hostname has stayed. But Zoom reports the name is "iPad on their Admin console. This has made remotely managing our zoom inventory difficult. All iPads not yet updated to 16.1 still have their proper device name.

But after updating, or if I build a brand new iPad that is already on 16.1, the Device name will be "iPad"

With Our MDM we don't have mush custom configuration pertaining to the Zoom app. There isn't anything we have identified from out MDM to be blocking the name yet. On our Zoom Computers, new updates didn't revert any names, and even if it did, we still can manage by Serial Number, but for iPads,  Zoom doesn't see this at all.

Has anyone else experience this issue?

What are your recommendations?

We recently started a project to install Zoom Rooms on some Windows 10 devices, etc.  We seem to remember an article that Zoom had that detailed the steps for setting up Zoom Rooms using Microsoft Intune and locking the PC down with Single App Kiosk Mode.  We have come back to check on some settings that was detailed in that article and can't seem to find it.  Is Zoom going away from this method of setting up Zoom Rooms?  

We are setting up a bunch of Yealink A20 meeting bars and the idle-timeout setting in the Zoom Rooms back end does not seem to be working. This is meant to dim the touch screen and turn the TV off after a specified time of inactivity.

Does anyone have any experience with this?

Is there a solution others are using other than turning the TVs in the meeting rooms on and off with the TV remote manually?

Yealink say it is a Zoom issue, as they only build hardware.

Regards,

Martin

As Admin for Workspace Management- Do I have the ability to Modify the  Workspaces Reservation Email Notifications for ALL users to: 

Hi there!

I am trying to setup an environment for a partner that uses Zoom and Breakout Rooms (trainings for about 600 people).

There are a couple of questions I have:

1.  What happens to a pre-assigned user if he gets reconnected (internet failure, device change, whatever) - will he get in the same room he was assigned?

2. Users that could not be pre-assigned - they will have to be assigned manually to a room, but what happens upon a reconnect? They have to be assigned again? They will go to same room as they were? They will go to a random room?

3. For us it is mandatory that same rooms are kept upon disconnection, but also is impossible to assure such a high number of users respond in advance with their Zoom account. What would be best practice in such scenario?

Thank you in advance!