Since the Zoom Rooms 5.13.6 update, I cannot change my Zoom Rooms background. I change it as I always have (as in this article: https://support.zoom.us/hc/en-us/articles/204674889-Customizing-your-Zoom-Rooms-background) but it stopped working as soon as I was forced to update to 5.13.6. I have restarted the computer displaying Zoom Rooms, logged out and back in, exited and reopened, however nothing is working.

Any help is appreciated. It looks like this may be a bug with the update.

Hi Zoom Friends!

Context:
We have a few hundred Zoom Rooms that my team monitors for issues and that we act quickly to repair if they are hardware or network related. When a Zoom Room has an Issue, it triggers an Alert which my team receives via a Slack integration. We currently export a report of all Zoom Alerts to an outside data warehouse to do additional analysis on our system.

Problem/Questions:
We see a higher number of Alerts in our exported report than we do in our Zoom Dashboards across the same time period and room selection.

1. Why might there be a discrepancy between the number of Alerts that we see in the  exported report compared to the number that we see in our Zoom Rooms Dashboard?
2. Does Zoom Dashboard auto filter some alerts?
   1. If Zoom Does auto filter some Alerts, where can we see and adjust these filters so we can understand the delta in our data?

Hi, I use Zoom for the practice of telehealth, and have purchased the HIPPA compliant package. I heard on a new report that Zoom is going to have access to private meetings for research purposes.  Is it true that Zoom is going to have access to telehealth sessions with clients?

When we start our Zoom Rooms app on a Mac mini connected to a large-format (maybe 90-inch) Samsung display, we notice that the MacOS dock gets much larger just before the Room Name, Sharing Key and time appear on the screen.  We think the Mac screen resolution is being downscaled, which results in lower-resolution profile pictures and less-than-1080 HD (we have that option on our account) resolution on our meetings and shared screens. Has anyone been able to force Zoom Rooms to keep the native high-resolutions that we seen when we are looking at the Mac desktop on the same screen?  Any ideas please?

Hi!

The changes made on July 22 were astounding.
The new Location Management menu has caused some confusion in our account.

The details are too complex to explain here, but if you are experiencing strange behavior in your Rooms management, the changes made with the addition of the Location Management menu may be affecting you.

Below is a list of relevant support articles.

Customizing centralized location management – Zoom Support

Using Zoom Rooms location hierarchy – Zoom Support