Hi All,

I am using few zoom rooms. Below are the details of what is installed:

1) Appliance: Logitech roommate 

OS Version: 1.8.574

App Version: 5.13.6

2) Controller: Logitech Tap

OS Version: 1.8.559

App Version: 5.14.0

We are using DHCP reservation for IP assignment on these devices.

Every few days i am getting, unable to connect to network. 
Attached are reference pictures. 

Any insights on what could be wrong here?

When will the Logitech RoomMate running native Zoom Rooms support BYOD via the Swytch Hub Extender?

Right now only the Logitech RallyBar and RallyBar Mini are supported starting with version 5.14.5

According to Zoom release notes from April 23, 2023 version 5.14.5 (2936):
https://support.zoom.us/hc/en-us/articles/360042041011

Vendor: Logitech
Model: Roommate
Platform OS: Logitech Roommate 1.9.359
APP Version: 5.14.5 (2936)

Several posts seem to indicate a selection I do not appear to have.  Settings >> meetings.. under in meeting advanced there is said to be a selection for Virtual backgrounds? Not on my Windows desktop.  Clearly I must be missing something as this seems to be very basic. Change virtual backgrounds per meeting when necessary.

HELP 

At two recent meetings I launched, one of the participants has the image frozen in the videos I show (part of the presentation). The audio still works but the video image freezes. It only happens to him with the videos, because the rest of the presentation does not give him problems. Also, the other participants have no problem and the recording of the meeting shows no freezing. I don't know if it is a matter of the signal of origin (mine) or a problem of the participant with its reception. What can I suggest to him? 

I've enabled all the chat saving in the settings, but still no CHAT text saved locally or in the cloud. What am I doing wrong. Lost some important links that participants shared in the CHAT area. 

Thanks,

achealey

P.S. Started hosting the meeting on an ipad -(a TERRIBLE experience as a host by the way) but  my chat settings are ACCOUNT wide - so not sure why it didn't save it.  It's worked for me in the past

I was looking to create a custom "Video Filter" Not virtual background. Essentially just the company logo in the corner of the screen, so that it is infront of the person should a shoulder or such get in the way. 

Is this possible? The Zoom Tutorial is outdated from their own software so I am confused.

This is the tutorial I was following: https://support.zoom.us/hc/en-us/articles/360057777952-Managing-custom-video-filters#h_01F8BB9FJKQSX99121GZ0C7WCB

(Well I got stuck at the start since the menu is no longer the same)

I have 3 Conference rooms across 3 sites that all use zoom with iPad for the controller, 2 rooms are fine but our SW Office is reporting the iPad and the screens for the conference system now wont pair with each other, i have confirmed they are both connected to the same network and both software's are up to date, i don't seem to be able to pair the two devices together. (the room PC and the iPad)

Checked Zoom admin system and its not showing the ipad for SW
iPad wont take Sharing or Pairing code from the screen, just says invalid.
both devices are in the same room connected to the same wifi, and its settings are identical to our NW Office.

We have our enterprise Zoom Rooms setup to show non-video participants for Zoom Meetings. When our Zoom Rooms attend Zoom Webinars as an attendee (non-panelist), they are still seeing non-video participants, even though attendees attending on the Zoom client only see video participants. Is there a way to setup the Zoom Rooms to not see non-video participants for webinars but see non-video participants for meetings?