Zoom Rooms App Crashing on Samsung Galaxy Tab A Controllers

[dsmith]

We have seven Zoom Rooms and they are all using Samsung Galaxy Tab A (2019) tablets as controllers. They are all running Android 11 and version 5.15.7 of the Zoom Rooms app. The app is crashing frequently on all of the tablets. We had a ticket open with Zoom support for several weeks, and we provided multiple sets of logs and other information and they were not able to determine why that is happening. At this point, we are wondering if the tablets are simply too old and perhaps incompatible now. Is anyone else running this same tablet model as their ZR controllers successfully? Or does anyone have any other suggestions on what we might check? Thanks!