Dear Zoom Community,

 I have been encountering persistent issues with Zoom on my Echo Show 8 in Canada for some time now. Despite my efforts to follow Zoom's instructions and multiple attempts to seek assistance from Amazon, the problem persists. I would like to share my situation with you.

I have been actively involved in a project to help seniors maintain vital connections with their families. To facilitate this, we have invested in over 200 Echo Show units. However, over the past six months, Zoom functionality on these devices has become unreliable, leaving many seniors feeling isolated. Zoom was their primary means of staying connected, and its malfunction has created a significant impact.

I am reaching out to the Zoom community with a plea for help. If anyone possesses the knowledge or experience to assist me in resolving these issues with Zoom on Echo Show 8 in Canada , your assistance would be immensely appreciated. Our seniors rely on this technology to stay connected with their loved ones, and your support can make a substantial difference in their lives.

Thank you for considering my request, and I look forward to any guidance or solutions you can provide.

Warm regards,

When connecting to our Zoom Room via HDMI the laptops sound can't be heard. The laptop's HDMI audio shows up as a separate microphone. The only way to hear the laptop's audio is to switch from the Room's microphone from the DSP ceiling mics to the HDMI audio input. Of course this means that remote attendees can now only hear the laptop audio and not the presenter.

One hardware solution is to use an HDMI audio extractor and route the laptop audio through the DSP, but it seems like this is something Zoom should handle gracefully in software. Is there a setting I'm missing?

If the laptop shares to the room wirelessly, all the audio works fine, but presenters really like the HDMI connection because it allows them to see their PowerPoint presenters notes on their laptop and connecting through the Zoom  client does not. Also some guest speakers are not allowed to run Zoom on their laptops.

Salve a tutti,

in fase di pianificazione di una riunione ho attivato la possibilità di pre-assegnare i partecipanti alle sessioni secondarie, ho creato le stanze e indicato gli indirizzi e-mail da associare ad ogni stanza. Ho salvato e avviato la riunione, ma si è svolta nella finestra delle sessioni secondarie solo nei nomi delle stanze ma non nei partecipanti assegnati. Quando questi ultimi accedono alla riunione risultano come utenti non assegnati.

Come posso risolvere?

Sto testando questa funzione con una versione gratuita di zoom.

Grazie

Will Poly group 700s be affected by cipher changes for Zoom? Please see the email below.

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“Dear Valued Customer,

We are writing to inform you about an upcoming change to the Zoom CRC (Conference Room Connector) service.

In our continuous effort to maintain high security standards, we have identified certain weak cipher suites supported by Zoom CRC for Session Initiation Protocol (SIP) connections using Transport Layer Security (TLS) that must be retired from service. The discontinued cipher suites have been identified as vulnerable to potential security risks and are no longer recommended by industry standards. Removing them will help enhance the security of your data transmissions and help protect the confidentiality, integrity, and authenticity of your communications. As a result, the following Zoom CRC SIP TLS cipher suite changes will take place as part of the next Zoom CRC software release, scheduled September 29, 2023.

Discontinued ciphers

• DHE-RSA-AES256-GCM-SHA384

• DHE-RSA-CHACHA20-POLY1305

• DHE-RSA-AES128-GCM-SHA256

Supported ciphers

• TLS_AES_256_GCM_SHA384

• TLS_AES_128_GCM_SHA256

• TLS_CHACHA20_POLY1305_SHA256

• ECDHE-ECDSA-AES256-GCM-SHA384

• ECDHE-ECDSA-AES128-GCM-SHA256

• ECDHE-RSA-AES256-GCM-SHA384

• ECDHE-RSA-AES128-GCM-SHA256

• ECDHE-ECDSA-CHACHA20-POLY1305

• ECDHE-RSA-CHACHA20-POLY1305”

Hello All,

Hope anyone can shed some light on our issue. We have the following set-up. 

- Mac mini (Intel) running the latest version - Monterey OS

- Shure P300IMX Processor (Connected USB)

- MXA 910 Microphone

- Shure Conference Speakers

- Zoom Rooms - latest version

Here is the issue. Zoom rooms will start up fine but anywhere between 8 and 45 minutes the audio will stop working. The computer sees the USB processor just fine, but the audio isn't working with zoom. Has anyone else seen this issue before? We thought it might be the computer, but we replaced the M1 Mac minis that were in there with Intel max and have the same issue.

Our zoom room thinks there are 2 displays connected, but in reality there is only 1 which causes a major issue as we are unable to see participants on the other end of a meeting. This room utilizes a Poly Studio X50 to run the Zoom Rooms app and is running version 5.15.8 (3555). This just started happening once we upgraded to this version by the way. Anyone else ever see this issue and know how to resolve? Simple reboots did not help unfortunately.

I see that Cisco Room Bar is supported as a Zoom Managed Device.  I do not see how to set it up that way though.  I see the Cisco/Polycom Rooms option under Room Management, however my  CRC license doesn't show as available to set this up.  It is available under Zoom Rooms.  Any help is appreciated.

Thanks,

Brian

We are seeing Zoom Room control connections rapidly opening and closing with our Q-SYS cores. Zoom establishes and closes connections on the ECP port several times each second. This is happening in every room we're using Zoom Room controls and it shows up in the logs of the core. What's going on here?

My wall controller is no longer in Scheduling Display mode.  I tried following the documented steps to revert back but it didn't work.  It is showing Meeting control just like the controller in the room that controls the meeting.  Both are on the latest updates.