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Newcomer
danlibby
Newcomer
September 11, 2023
Question

Virtual Background Default and Blur Don't Work

  • September 11, 2023
  • 1 reply
  • 10 views

I am enrolled in Zoom One.

I created a virtual background for my room.  The virtual background is green checked as my default on the Settings page HOWEVER, it does not load onto my screen when I try to apply it. I can only apply the canned backgrounds from the App on the screen.

 

As well, the Blur function elicits an error message when I hit the blur  button as well.

 

Please assist.  Thanks.

Dan

1 reply

CarlaA
Community Manager
CarlaA
Community Manager
September 20, 2023

Hi @danlibby, thank you for your contributions to the Zoom Community. 

 

Can you confirm that you are logged into the correct Zoom account when accessing the meeting?

 

Thanks!

D
Newcomer
danlibbyAuthor
Newcomer
September 20, 2023

Thanks for your reply Carla.  I am logged into my account using my password. Looks like I can apply my customized virtual background.  However, there is no blur option in the virtual background descriptions.

 

Thanks

Dan

CarlaA
Community Manager
CarlaA
Community Manager
September 22, 2023

Hi Carla - my virtual background is working well now.  Thanks.  I will check on my version of the desktop client and the video later this weekend and get back to you if I have any other questions.

Thanks

Dan


I'm glad to hear it! Thank you for keeping me in the loop.

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