I've setup a Zoom Room and followed the tutorials on how to integrate a Google Calendar into it, however I'm hit a couple of issues.

1. The way the tutorials show how to book a meeting using the calendar doesn't work for me. The tutorial shows a Rooms tab, I don't see this. I also don't see the "Make it a zoom meeting" button either. Are browser plugins needed? If so which? 

I've figured a work around, which is to invite the room itself in as a Guest. But am just wondering if I'm doing something wrong.

2. When I add an appointment times are always wrong, they appear to always be 5 hours ahead. I've checked the timezones on the calendar, zoom, the ipad controller, the pcs. All are correct, so not to sure what could be causing this issue.

Any advice would be appreciated.

Hi,
I have a 55sqm conference room, more or less 10m long by 5m wide. We seat 30-40 people in the room. I have a main table with 3-4 speakers at the end of the room (with screen and speakers to the side) and the rest of attenddees seated in the room, oposite the main table (scholroom layout on same level). 

I have audio issues and would like recommendations for the microphone system we can use to improve the quality of our meetings.
Recomendations welcomed!!
Joni B.

Hello! I have a problem with the audio connection during the conference, for some reason the sound is lost during the screen demonstration in the browser, I can't hear the interlocutor and I can't hear myself. Please, how can I fix it? I have 2 GB of RAM on a 64-bit processor, maybe because of this. I need to optimize the sound during screen sharing.

We followed these excruciating steps in the Zoom KB article and were able to get the Dedicated 365 service account added to the Calendar Integration in the Zoom Rooms (zoom.us web UI). However, this solution doesn't work. There are no instructions on how to get the Room resources (created via the same KB article)  added as Calendars to the Zoom Room. We tried it both App-level and Full Delegate method. We just get:

Office365 0 total , 0 assigned Jan 12, 2024Jan 12, 2024 09:16 PM ReauthorizeSync CalendarsDelete

in the Calendar Integration list. Also, when trying to +Add A Calendar in the Zoom Room  page, it lists the dedicated account calendar but there is no option in the "select a service recource" box. I am guessing we are supposed to see the Room Recource the KB had us add.

Zoom Service is a joke, 3 days and no response. We pay $700 year for Zoom services and get zero support. This forum had very little by way of troubleshooting and/or verifying this arduous 365/ZR setup. 

If someone (end user) figured this out, and is still alive after the ordeal, it would be great if you could shed some insight into this for us.

Purpose of this post:

Provide steps on how I was able to have a Zoom Room add its meeting details (URL, ID, passcode, etc.) to a calendar invite as either the sender or recipient. This post assumes you have already synced calendars from zoom to Microsoft and properly setup the Zoom Room in M365.

When I setup my Zoom Room, I wanted staff to be able to book the room through Microsoft Outlook with the following conditions happening automatically:

- Zoom Room would automatically start with out user intervention

- Zoom Room's meeting URL Meeting ID, Passcode, and dial-in numbers would be sent to guests in the calendar invite. 

• Why would any of your staff know what this was if it was sent out automatically?

- The Zoom Room would auto accept meetings (done in m365 resource room setup)

The problem I faced was the Zoom Room would delete the details of all calendar invites when it auto accepted meeting room invites. Not sure if this is a default setting in M365 business or another admin enabled it at some point in the past. So this was a problem because Zoom Rooms won't automatically start a meeting and won't show the Start button on the tablet unless it has the meeting URL somewhere in the Zoom Rooms calendar invite. 

Here is how I got around this and also included are the M365 work flow rules I created so the Zoom Room calendar resource would provide meeting details to guest as sender or recipient.

Resolve issue with M365 deleting the Outlook details when the Resource Room accepts the calendar invite:

• Open Powershell as admin on your computer.
• Enter this command: Connect-ExchangeOnline -UserPrincipalName example @ exampleaddress . com
• Enter this command next: Set-CalendarProcessing -identity "Name of the Resource mailbox" -DeleteComments $false
  • More Details on how to install exchangeonline for powershell: (https://www.youtube.com/watch?v=hXC2QX_IBDk)

The next step is to add meeting invites anytime adds the Zoom Room as a resource in Outlook or uses the Zoom Room calendar to schedule a meeting.

Go to https://portal.office.com > admin > exchange > Mail Flow > Rules (As of January 2024)

Sending Room Invite from Outlook to Zoom Room resource:

• Apply this rule if: The Recipient > is this person: use resource email address
• Do the following:
  Apply a disclaimer to the... > append a disclaimer
  
  • Append: Type the message you want. I included the zoom rooms meeting URL and the meeting ID, passcode, and phone numbers. You can use HTML here for line breaks.
• The fall back action is set to 'Wrap'

Sending Room Invite from Zoom Room's calendar to recipients:

• Apply this rule if: The Sender > is this person: use resource email address
• Mirror the other steps from the previous entry.