When attempting to Share content from a Zoom client, be it laptop or mobile, to a Personal Zoom Room, the action fails and the following error message is shown:

• This Zoom for Home device does not allow others to pair. (screenshot attached)

This Personal Zoom Room was created within a Zoom Rooms portal and paired via the pairing process at zoom.us/pair.

The Zoom client software on both devices is updated to the latest version.
The Zoom Rooms software is:  5.17.5

The Pro Device setting within the Zoom Rooms settings is turned ON
The hardware is a Neat Bar NFB1.20

If anyone has seen this issue, please reach out. Otherwise, I will open a ticket.

I would like to suggest a new feature for Zoom Rooms. It would be great to have an option to automatically mute or turn off the audio when someone joins a call from their laptop in the same Zoom Room that is already connected to the call. This feature would prevent feedback noise that often occurs in large rooms, such as boardrooms. Many attendees are not tech-savvy and may need to join the call from their laptop, which often causes feedback noise because they forget to mute their microphone and speaker. Therefore, this feature would be very helpful in avoiding such issues.

I have noticed on multiple occasions one of our signage devices getting hung up when displaying content. The clock still works on the top banner, but I just see a black screen with the spinning wheel not spinning. The device still shows online in the web portal and rebooting seems to fix the issue. Any ideas?

I am currently running Zoom Rooms as a Digital Signage Only device on a Mele PGC02.

Hi

We are using Zoom Rooms's NDI function to do live video production however we can only receive video feed via NDI, but no audio feed! 

The meeting works well without NDI (we see and hear everyone) but as soon as we assign a speaker in one of the 3 NDI outputs in our controller (an iPad), we lose all speakers' audio. We are using Tricaster TC2 as a production system, we do receive the video feed via NDI in our Tricaster, but we do not receive any audio at all! What's more, we lose the audio on our computer that's running Zoom Rooms as well (while the speakers continue to hear each other).  

We have the same problem with both Mac and Windows. We also tested our NDI function on our Tricaster with other video conferencing tools, the NDI on our Tricaster definitely work.

Please help!

Thanks!

Добрый день! Нужна помощь решения проблемы, суть заключается: При включении видео подвисают кнопки управления . В отключенном состоянии работает без проблем. Камера Cisco room bar,компьютер на базе процессора core i 7,jоперативная память 32 gb,видеокарта 6 gb,скорость интернета 1 gb/s,утсановлено последнее обновление zoom и microsoft windows.  

Hi Team, We have been experiencing an issue with a Zoom Room where the TV screen displays an alert message "Person X is connecting to audio and can't hear you yet" when someone tries to join the meeting from their laptop. Even after the person from their laptop connects to audio, the alert on the screen still appears. The only way to get rid of this message is to leave the meeting from the Zoom controller and then connect again.