I followed this KB guide exactly, copying and pasting the Powershell commands (and replacing names where instructed). When I try to connect the O365 dedicated service account it throws the following error:

"The request failed. The account does not have permission to impersonate the requested user."

My predecessor set up a connected service account before, so there is already one set up for our current Zoom Room, but it doesn't look like the guide was followed. I'm guessing least permissions were not set up. I'm tempted to remove the existing account to see if that helps, but if it doesn't work, then I'll have broken my existing Zoom Room.

Any help from Zoom or anyone else would be great. I don't know much about managing Exchange Online with powershell. My support is through Lumen, and their support channel has not been very helpful so far.

Edit: It was a browser adblocker extension that was causing the error. Once I realized it was on (in the Private window, as per the guide's instructions) the service account added without error.

I have followed the instructions from the following guides and am unable to resolve an issue after troubleshooting:

https://support.zoom.us/hc/en-us/articles/360001163206-Joining-a-third-party-meeting-from-a-Zoom-Room#h_c281cc48-2164-43be-99cc-4a7578f28926

https://support.zoom.us/hc/en-us/articles/203847179

When I send a Teams meeting invite to the room, everything functions as expected. The join button appears with the meeting host and the time displayed on the controller.  The issue is when I click Join, the controller shows the loading screen for MS Teams, and then immediately exits without any error code being displayed. Can anyone offer any guidance on what I may be doing wrong? Any help would be greatly appreciated! Thanks

After configuring Entra and Zoom for SSO, I attempt to sign-in with SSO from a Zoom Mobile app on iOS.  After M365 auth, there is no redirect back to the app with a valid session.  I see an option for Relay State (URL) in Entra's SAML configuration page, but I am not sure if that is what I need and, if so, what is the URL?

We have a small room solution with Rally Bar Huddle and Tap IP running on the same LAN (wired). Our Rally Bar Huddle is successfully connected to Zoom Rooms and can start a call. However, our Tap IP doesn't want to connect to Zoom Rooms - afaik in this case it should connect to the controller, meaning the Rally Bar Huddle. The local IP is correct, i.e. Rally Bar Huddle is at 192.168.8.35 and that's where the Tap IP is trying to connect, but the message we always get is "Cannot connect to Zoom Rooms".
We might be doing something wrong but I really cannot figure out what, so any help will be appreciated.