I have a customer who has a Crestron UC engine running zoom, with a Crestron touch panel as the room controller. Fairly often, the controller will unpair from the UC engine. The UC engine will not display a pairing code. The only way to get the controller to repair is to go to zoom.us/pair or to enter an activation code. Is there a reason that the controller is becoming unpaired often?

I teach a class over Zoom and we frequently split into breakout rooms. During these group sessions I sometimes ask that one student share their screen in order to view presentations together, usually videos. In some cases the other students are not able to hear the audio, the way they are when I share my screen in the main room. I imagine it has to do with a setting on their end, but I can't figure out what that might be. None of them had headphones connected. 

I am wondering if there is a setting I can change as host to make this work better or if it is something on their individual Zoom or device settings

We just got a zoom room installed and have used it successfully for standard zoom meetings, where you go to the tablet and join the meeting by entering the Meeting ID and passcode. We do not have the room setup yet with a calendar function, still working on that. We are a law firm and our users use zoom to join court based zoom meetings as well as standard zoom meetings.

The zoom tablet controller allows you to switch the join from Meeting ID to Personal Link Name.

Our first attempt at this did not work. The hyperlink for the court meeting is not a normal zoom URL https:\\www.zoom.com\my\{xxxxxx}  but a government zoom URL. As I understand this you are only supposed to put in the Personal Meeting Name not the full URL. Since the court URL is different from the standard is there a way to join this zoom meeting using the full government URL? Will entering the full URL work? (the zoom court only had a URL no meeting ID or passcode) 

Thanks

I'm working on a project for Zoom Room stability and availability. For this, I need to pull the report of past Zoom Room Status. Upon checking Zoom Room dashboard and report it can give me only live status. Is there any other way we can pull the past status?

I'm recording the audio and video in my meetings and my audio is MUCH quieter than the other person's audio. During the conversation, the other person tells me they can hear me loud and clear. Also, when I test the audio, it sounds fine.

Is adjusting the advanced audio settings the only solution to fixing this? I've toggled with many of the available settings and nothing has changed.

Good morning Zoom Community,

I am trying to export the list of Zoom Rooms from the Dashboard Export to CSV function. The Dashboard shows over 300 rooms. When exporting to CSV, it creates an empty file (except for the header row).

Where should I start looking? Any special Role assignment is required to export the rooms?

Thanks!

DanM

Greeting All I need some assistance from the brain trust.

I was wondering if there is a way or setting that I need to change to assign a specific zoom room /Digital signage to a user so that they can update their own content for the signage in their area of campus.  Such as "Campus housing" given access to only content and signage in dorms.  Dining Halls are able to update their menus as needed without having to go through the campus zoom administrator.

Thanks in advance