Hello Zoom Community!

We recently upgraded one of our Zoom Rooms and iPad controller to 5.7.5 (300) and 5.7.3 (68.0726) respectfully to begin testing with the new NDI capabilities. I am fairly experienced with NDI workflow and have been utilizing NewTeks NDI 4/5 Tools alongside Wirecast NDI capabilities for our previous Company Meetings with little to no issues.

However, I can not for the  life of me get a working NDI feed out of the Zoom Room, yes we enabled it in settings. I've tried, specific call participants, Active Speaker, etc. with no luck. When I select and NDI Output from the controller I do receive the 'NDI disclaimer' on the other participants windows to which I accept.
All I am receiving is a black screen even  in NewTek 'Studio Monitor'  with no actual data transfer (Newtek NDI 5  'NDI Analysis' tool shows immediate connection established -> connection close loop) and network traffic does not reflect normal NDI traffic.  I've tried connecting to the feed from multiple PC's and devices with no luck. I've confirmed NDI functionality on my network by utilizing the NDI Test Pattern app. It's just the Zoom Room.

If anyone has any advice it would be greatly appreciated.

Thank you!

Solution:

The issue was with the firewall and the Zoom Room aomhost.exe application. Once we allowed this application to communicate on the network NDI began to work. The current group policy on the PC blocks the popup as seen in the attached image so we had to complete the request manually. 

File location 'C:\program files (x86)\zoomrooms\bin\aomhost\aomhost.exe'

Since the last update for the controller app on the iPad in one of our Zoom rooms the look is completely different.

Which means we have to recreate the quick start guides we have in all the rooms.

Would anyone know where to find some good quality pictures of the new layout? Google is not been my friend so far and making a foto with my phone has too much glare.

All I found is this one but that is a bit different. For example it doesn't mention the breakout room and focus mode option.

https://cdn.brandfolder.io/AMC8F81D/at/wsph7pvxb3rqcmggnsrq/ZR_Quick-Start-Guide_Print.pdf

Hi all,

In the past we had Polycoms HDX7000's that connected from room to room. We are considering making the move to something with a Zoom base. The idea is to get away from a point to point ITV type situation to a Zoom between the same two points but the ability for people using Zoom to connect to our meetings also. 

We already have large Flat screens we would like to keep, plus windows 10 workstations in each room.  A smartboard would be nice for notation during meetings, and possibly a document camera - plus the face to face Zoom experience of course.  

Any suggestions or accolades for certain products would be greatly appreciated. Tia

In short, Zoom Rooms Controller App on Android does not work with Zoom Rooms. Details below. Can this be fixed? 

Detailed Description:

I've set up Zoom rooms on a Windows PC to create Zoom Rooms conference space. I need to control the session from my android device (running Android 11). I've installed the controller app and signed into both the Room and controller as my own Zoom account. I next try to connect to the room using the Share Key (Automatic detection does not work). I type in the sharing key on the top right corner of the Rooms display, and every time, I get the message "Invalid sharing key. Please try again." I've tried this over 10 times without success, and the review page for the Android controller app shows others are having this problem too.

Has anyone figured out how to get Android Rooms controller to detect and work with Zoom Rooms again? Developers, can this be fixed?

   Thank you!