Hi Team, 

There used to be an option under Zoom Room dashboard for us to download the report of number of rooms checked-in and released, now that option is missing from the dashboard. 

How do I get the option back or pull a report of the released rooms because of missed check-in?

Hi

I'm trying to use a Sony A7rii via hdmi, into a Blackmagic Ultrastudio Recorder 3G, then out from that via Thunerbolt 3 into MacBookPro.

Using Blackmagic  software 'BlackMagic Media Express' I can see that there is definitely audio being sent down the HDMi cable with the video.

On Zoom, the picture is fine (though I had to change the software version as it did not initially work on version 5.9, it works on 5.86 and 5.10.1) but when Blackmagic Ultrastudio Recorder 3G is selected as the mic source there is nothing.

Does anyone have any idea of a solution?  I'm wondering if there is another earlier software version that it might work on.

We have a mix of Pro and Basic accounts and are trialing a Zoom Room. If a Basic user creates a meeting and invites  the Zoom room, are they still limited to a 40 minute meeting? I suspect the answer is yes, but I wasn't sure if the Zoom Room changes the calculus at all.

Hello,

I have seen the specifications page for Smart Gallery for Zoom rooms, We have rooms with Logitech Rally cameras and zoom rooms running on i5 windows 10 machines (couple years old) but when i enable multi camera mode. The Smart gallery never loads on the to the controller. I can stream two cameras at once this way but want to try Smart Gallery, wondering if i am missing something here or there is a compatibility issue?  

Thanks,

Kyle

We use Zoom with our Google Workspace calendaring, and we have a few zoom rooms powered by Mac Minis.

We dont use/have MS Teams or o365 calendaring, but we occasionally get MS Teams invites from externals that we'd like to be able to take in our zoom rooms. 

I've already enabled Microsoft Teams Direct Guest Join for our account per this article: https://support.zoom.us/hc/en-us/articles/360057044571-Microsoft-Teams-Direct-Guest-Join But I am having trouble getting invites sent to zoom rooms.

When accepting a MS Teams invite from an external address, it is added to my Google calendar, but I am unable directly add Zoom Rooms to that calendar invite.  Clicking to add a room gets an error "do not have permission to add rooms". If I manually look up a Google resource calendar email address (messy long address) and add it as a guest via that email address (rather than as a room) it doesnt save the invited guest  and I've confirmed the Google room calendar also doesnt receive the invite.

If I forward the meeting invite back to myself, or duplicate it, so i have full edit access, i can invite rooms both by adding the room, or inviting long resource email address, and it appears on the room's Google calendar. However on the room controller there is no join option created.  If I click "add a zoom meeting" to this invite, it adds a zoom meeting join link on the controller, but it is totally separate from the MS teams meeting.

The "description" field of the Google meeting does include a link like:

Click here to join the meeting<https://teams.live.com/meet/################## >

Has anyone gotten this to work?

In the Guide for Connecting to a Microsoft Teams Meeting from a Zoom Room, the following is stated:

Invite a Zoom Room to a Microsoft Teams meeting by forwarding the calendar invitation.
Once the Zoom Room receives the meeting invite, a Join Meeting option will be displayed on the Zoom Rooms controller.

https://support.zoom.us/hc/en-us/articles/360057044571-Microsoft-Teams-Direct-Guest-Join

The part "by forwarding the calendar invitation" is what confuses me. Is this depending on the Calendar integration I have for my Zoom Room or is there a way to connect an e-mail to a Zoom Room?

All in all, how do I let my users use a Zoom room to join a MS Teams Meeting?

Hi all - here's the problem - three Cisco devices connected to a Zoom meeting using CRC - DX80, DeskPro, Webex Board. All work fine initially, but if someone shares content, the DX80 no longer displays live video, and checking stats seemed to indicate none is being sent. The DeskPro and Board have no issue, everything works as expected. My customer reported this to me and I was able to duplicate the issue. Customer has cases open with both Cisco and Zoom - no resolution yet. Anybody run into this?