Zoom Rooms and Workspaces
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What are Zoom Rooms and Workspaces?

Zoom Rooms are modern workspaces that enable in-person and remote participants to interact in real-time in a hybrid setting. Explore the Zoom Community's Recent Activity below to join the Rooms and Workspaces conversation and connect with other members. If you're still looking for support, browse our Zoom Rooms and Workspaces support articles or start a new discussion below!

Recent Activity

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Always optimize video when sharing from a Zoom room

We have a Zoom room setup where we have a 2nd computer used for presentations connected to Zoom PC via HDMI and a Magewell USB converter. We're looking to have anything shared from this room directly always set to optimize video. We can't seem to fin... Show more

We have a Zoom room setup where we have a 2nd computer used for presentations connected to Zoom PC via HDMI and a Magewell USB converter.  

 

We're looking to have anything shared from this room directly always set to optimize video.  We can't seem to find any setting to do this, has anyone found a way to make this happen?  I'm only looking to have this setting trigger on anything shared from the room itself. 

 

We have a presentation that we share out that has a slide with an embedded video.  Every few Zoom room updates the video gets jumpy if the optimize setting isn't turned on.  After a few version updates we'll find that it goes back to normal and we no longer need the setting on.  It would be great if this could stay consistent, but for now we're looking for a way to always have the video optimized without having to hit the very small settings icon and optimize slider.


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Dashboard for Zoom Rooms cannot filter View in location

We are looking to have dashboard for our NOC team showing the status health for the Zoom Rooms, while we try to filter 

View in location dialog to sub location (building) the dashboard keep showing all devices assigned on root owner

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List Zoom room api

We are using list zoom room api's https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/dashboardZoomRooms . In response of this api, we have field "location".This field is not coming in response instead location_id is coming. Wan... Show more

We are using list zoom room api's  https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/dashboardZoomRooms .

 

In response of this api, we have field "location".

This field is not coming in response instead location_id is coming.

 

Wanted to know if zoom document needs to be updated ?

or
Zoom api's still send location field and right now not getting location field is a bug in zoom api ?

 


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Zoom Room for person, not a conference room

Hi,

 

I am configuring a Poly X30 for our CEO. His calendar is not a room resource, the way the calendars for our conference rooms are. What is the best approach to allow him to use the X30 with his Zoom Account and/or calendar?

 

Thanks

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Upgrade Zoom Rooms on Poly X series

Hi, I am trying to upgrade the Zoom Rooms app on my Poly X series devices. Some of them upgraded to the latest Zoom Room. version 5.11.0 (1553), without issue. However, when I try upgrade some others, the Zoom portal says "Your app is up to date. You... Show more

Hi,

 

I am trying to upgrade the Zoom Rooms app on my Poly X series devices. Some of them upgraded to the latest Zoom Room. version 5.11.0 (1553), without issue. However, when I try upgrade some others, the Zoom portal says "Your app is up to date.  You are on latest version 5.10.6 (1375)".  All of the devices are running Poly OS 3.12.0-366027.

 

How to I get these devices to upgrade to Zoom Rooms 5.11.0?

 

Thanks


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Cannot see Pairing Icon in iPad Zoom App

I wanted to pair Zoom app in iPad with Zoom Room like how it is in Android app. Pairing/Controlling Zoom Rooms from mobile app – Zoom Support Pairing with the Zoom Room Open the Zoom mobile app and sign in to your account. On the Meet & Chat tab, loc... Show more

I wanted to pair Zoom app in iPad with Zoom Room like how it is in Android app.

 

Pairing/Controlling Zoom Rooms from mobile app – Zoom Support

 

Pairing with the Zoom Room 

  1. Open the Zoom mobile app and sign in to your account. 
  2. On the Meet & Chat tab, locate and tap the Zoom Room pairing icon 
     

     

    , found in the top-left corner of the screen. 

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reply-icon Latest Reply - 

Zoom Rooms Setting is Locked

Hi there

 

Any idea why I am unable to change my Zoom Rooms Account Setting?
I want to enable to NDI and I am also the user and the owner.

Please kindly assist if you have the solution.

Thanks in advance.

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Neat Frame Device

We have just purchased Neat-frame devices to use for zoom rooms. I have created a zoom room in room management under Admin in web portal and configured the sameHowever, after successfully pairing the device, when trying to login with the created zoom... Show more

We have just purchased Neat-frame devices to use for zoom rooms. I have created a zoom room in room  management  under Admin in web portal and configured the same

However, after successfully pairing the device, when trying to login with the created zoom room, the message always come up stating "You need to configure it in your Web account before you can use it"

Although it has been configure correctly and exactly as pre-existing zoom rooms.

Can someone please share, any similar hurdle experienced  whilst configuring the Neat-Frame device.


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Near end microphone audio gates or cuts out for far end participants

Problem: far end participants experience audio drop outs and extreme gating of near end/conference room microphone.Configuration: Shure MXA910 > Dante > QSC Q-Sys Core 8 Flex > USB > brand new Dell OptiPlex5090 running Zoom Rooms 5.11.3 on Windows 10... Show more

Problem: far end participants experience audio drop outs and extreme gating of near end/conference room microphone.

Configuration: Shure MXA910 > Dante > QSC Q-Sys Core 8 Flex > USB > brand new Dell OptiPlex5090 running Zoom Rooms 5.11.3 on Windows 10.  

 

At first, we turned off all sound processing from Zoom Rooms to let the Core handle AEC.  The issue was first noticed.

Then we bypassed all processing in Core and turned it into an expensive Dante-to-USB converter and turned on Zoom processing: same results.

Turned off processing on both ends: same results

Bypassed Core altogether and used an Audinate Dante-to-USB converter with Zoom Rooms processing turned on: better results but still not acceptable.  Turned off Zoom Rooms processing, no change.

 

We have multiple rooms with the same issue.  We've also tried downgrading Zoom Rooms versions down to 5.11 and 5.10 but no change.  

 

When using the same Shure mic and Core plugged into a MacMini running regular Zoom, this isn't an issue and the audio is great.  Windows tests also result in good audio on the Dell PC so the issue lies with Zoom Rooms somewhere.  Even with audio processing turned off in Zoom, we can still hear it gating and processing.  

 

1) Is there a way to completely disable Zoom Room's audio processing (even the stuff still operating in the background) so we can let the Core 8 Flex do the work?

2) Does Zoom have a guide that outlines the settings in Zoom Rooms when using an external DSP such as a QSC Core?


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