Hello,

We are using a Newcloud.Media account to post when visitors show up to our location.  This integrates with our Zoom Room via showing a website which updates every 10 minutes.  The issue we have is that sometimes this update takes HOURS to happen.  Typically more than 2-4 hours to display an update to this site that shows when a visitor is coming.  We have tried adding the website in twice to force it to update every 10 minutes- but when you publish the change, it still does not occur at a reasonable time.  We want to be able to add when a visitor is coming with it updating at a much faster rate - especially if we want to welcome a visitor and it is less than a 2-4 hour notice.

Does anyone have this issue and know what may be blocking this digital signage room to update at a reasonable time?  Any help would be appreciated.  Again, it is a site that is being updated via newcloud.media

Thank You!

Does anyone know how to change the background image of the screen that says "Tap Controller to Start?" The default is a shot of the Golden Gate bridge in the clouds. We've manage to change the display for Digital Signage but when there's a call starting, it changes to this image, which we'd like to change. Can't figure it out!

here is an image: https://postimg.cc/TKzXmcxn  

Thanks in advance!

Hi All, hope someone has an idea how to fix this.

We have several zoom rooms, two of which keep displaying the following message:

Zoom rooms is not configured for this account. you can switch account or exit to configure

These rooms are run via Mac Minis. This message is overlayed over the actual zoom room screen, which still works perfectly fine. If i do click exit, and restart zoom rooms, it logs in automatically and everything is fine. Then within the next few days however, the message pops up again. I've tried reinstalling zoom rooms but not sure what else to try

Adam

I have a Poly Studio X30 that was working fine a couple of weeks back. Now my iPad controller does not detect a mic. There is no microphone option. If i change the Studio X30 to device mode, I can connect a laptop use studio x30 mic and speakert then i open zoom workspace and it works fine. What could be causing the problem? 

When installing or upgrading Zoom Rooms Installer x64 5.15.7.3094 MSI (zoomrooms-5.15.7.3094-x64.msi) on Windows 10 22H2 PCs, the setup/install hangs and never completes. I've eliminated several security agents as the cause by uninstalling the agents before attempting to install Zoom Rooms Installer. We use an enterprise deployment tool called Tanium, and all installs/upgrades run as the NT AUTHORITY\SYSTEM account.

The installation command line is:

C:\WINDOWS\System32\msiexec.exe /i "C:\Program Files (x86)\Tanium\Tanium Client\Tools\SoftwareManagement\data\temp\tasks\Deployment_89_task_141\zoomrooms-5.15.7.3094-x64.msi" /qn /norestart ALLUSERS=1 ACCEPTGDPR=true SILENT=true /lvx* "C:\<proprietary folder>\logs\Zoom-Rooms-Installer-5.15.7-20230923150010-install-silent-Setup.log"

The install hang does not occur on every PC and about 50% of them succeed. I'm stuck at trying to figure out why the setup is hanging. Please help!

The entire MSI log is attached as "Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Hang Log.pdf". The last line in the "Hang" log is where the hang occurs and there is no further logging after that. The C:\jenkins\ folder does not exist on any of our PCs, even those where the installation succeeds.  I've also attached an example log file (Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Success Log.pdf) where the install was successful, for comparison.

All assistance will be much appreciated!

Scott

This morning I tried to start a live stream from our Zoom Rooms controller (iPad), but the button to start the stream was missing. I was able to work around the issue by joining the meeting from the desktop app, transferring host from the Zoom rooms controller to the desktop user, and then starting the stream from the desktop app. Usually the Start Streaming button is shown on the Zoom Rooms controller after tapping More... Has anyone else experienced this? Has the button, or functionality, been removed?

Hi

We are using Zoom Rooms's NDI function to do live video production however we can only receive video feed via NDI, but no audio feed! 

The meeting works well without NDI (we see and hear everyone) but as soon as we assign a speaker in one of the 3 NDI outputs in our controller (an iPad), we lose all speakers' audio. We are using Tricaster TC2 as a production system, we do receive the video feed via NDI in our Tricaster, but we do not receive any audio at all! What's more, we lose the audio on our computer that's running Zoom Rooms as well (while the speakers continue to hear each other).  

We have the same problem with both Mac and Windows. We also tested our NDI function on our Tricaster with other video conferencing tools, the NDI on our Tricaster definitely work.

Please help!

Thanks!