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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Auto forward an inbound call to a busy number to another extension, then voicemail if no answer?

We have just set up ZOOM phones in our office of 5 staff, and its fair to say I'm having a difficult time trying to get everything working perfectly! At present, if someone calls our main number, the call goes to voicemail if not answered within 30 s... Show more

We have just set up ZOOM phones in our office of 5 staff, and its fair to say I'm having a difficult time trying to get everything working perfectly! 

 

At present, if someone calls our main number, the call goes to voicemail if not answered within 30 seconds, or if our main number is busy. 

 

I would like to set up a call queue so that an inbound call to our main number (if busy or doesn't answer) will automatically go to another internal extension, before going to voicemail if not answered.

 

Hoping someone can assist me!

 

Many thanks.

 

Julian 


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Resolved! Is there a way to set Zoom Phone User Setting in bulk?

I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 1. Business Hours a. Allow callers to reach an operator b. Connect to Operator: Auto Receptionist2. Holiday Hours3. Audio Prompt LanguageI need to make sure that these set... Show more

I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 

1. Business Hours

      a. Allow callers to reach an operator
      b. Connect to Operator: Auto Receptionist

2. Holiday Hours

3. Audio Prompt Language

I need to make sure that these settings are unified across all staff but setting them user by user would be a daunting task.

 

Any way to set these specific settings on mass? 


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How do I disable the auto receptionist in Zoom Phone?

Anyone know how to disable the auto receptionist in Zoom Phone so calls go straight through to the app? I'm a solo consultant and don't need a robot to annoy clients.

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Zoom Phone Set Up Help

I am the only user on my zoom phone and when it was set up it was set up as a company user with an auto-attendant.  Is there a way reverse this set up, I do not want my callers to have to dial an extension for me when I am the only user.

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Resolved! Blind Transfer - Transfer Failed

All of the sudden our blind transfers from desk phone's are failing. We press Transfer, Transfer Call, Select User and when their phone starts ringing, select Transfer. It then shows a red "Transfer Failed" I just discovered that I can keep pressing ... Show more

All of the sudden our blind transfers from desk phone's are failing.   We press Transfer,  Transfer Call, Select User and when their phone starts ringing, select Transfer.   It then shows a red "Transfer Failed"

 

I just discovered that I can keep pressing transfer 2-3 times after the transfer failed notice and then it will go through.   

 

Yealink T54w phones.   

 

Any ideas?


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Text Messages Disapper

Does anyone have a fix for my text messages disappearing shortly after they are sent? I need to have access to them in the future, so is there a fix around this? 

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Can't send SMS 2/16/22

In the last hour I have not been able to send any SMS.  Is something down?  Issue is in my account, can't send from computer or phone.

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Resolved! E911 LLDP with Windows client

Does anyone have lldp working with windows 10 and the zoom client? looking for the zoom client to detect the switchport/mac-address to help comply with the new e911 regulation. I know that the mac machines need a LLDP helper agent.

 

Thanks!

 

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Is there a way to bulk update user time zones?

I bulk added many users via csv.  A bunch of them are in the wrong time zone.  I'd rather not have to edit them individually.  I could use the API but that's way above the scope of this project.

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Zoom phone compatibility with Yealink CP930W-Base Wireless DECT Conference Phone?

Is this Yealink model compatible or is there a workaround to make it so? 

 

If not does anyone recommend a suitable wireless conference phone?

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