Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2022-09-19 10:11 PM
Hello,
We have replaced our Cisco Deskphone by Zoom phone.
With the old system, I could configure that :
From Monday to Saturday, From 07:00am to 19:00, all incoming calls are forwarded to my mobile phone.
Out of these time frames, the incoming calls are just going to the Cisco answering machine and I received a mail with the voice message.
How can I configure this functionality with Zoom phone ?
I did some searches, read a lot of documentation but couldn't find anything related to that.
Thanks and regards.
Solved! Go to Solution.
2022-09-20 06:32 AM
This is doable in Zoom phone. If you are referring to a DID assigned to a user, you can configure this by going to the Users & Rooms>user's profile>User settings>call handling>edit>add a phone number
after this you can set the business hours and once you do that you will see a closed hours call handling portion and you can edit that and set the "when a call is not answered" to go to voicemail which in turn you can upload/record a VM greeting that will tell the callers to leave a VM. IF Vm send to email is enable on your account, you will receive an email when VM is sent to you and you can check it as well in Zoom soft clients and/or desk phones.
You can also do this by assigning the DID to an Auto Receptionist which will forward the calls to your mobile phone during business hours and to VM after business hours.
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
2022-09-20 06:32 AM
This is doable in Zoom phone. If you are referring to a DID assigned to a user, you can configure this by going to the Users & Rooms>user's profile>User settings>call handling>edit>add a phone number
after this you can set the business hours and once you do that you will see a closed hours call handling portion and you can edit that and set the "when a call is not answered" to go to voicemail which in turn you can upload/record a VM greeting that will tell the callers to leave a VM. IF Vm send to email is enable on your account, you will receive an email when VM is sent to you and you can check it as well in Zoom soft clients and/or desk phones.
You can also do this by assigning the DID to an Auto Receptionist which will forward the calls to your mobile phone during business hours and to VM after business hours.
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
2022-09-20 06:58 AM
Hello,
Many thanks for the tip.
It is configured and I will see if it will work.
Cheers
2022-09-23 01:13 PM
I'll also note that you can install Zoom on your mobile phone so you don't have to forward calls at all. Though currently cannot prefer the desktop/laptop app over the mobile app so rings simultaneously. I think that might be a future enhancement in the works?