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Zoom Phone Contact list disconnected from Outlook

hka
Newcomer
Newcomer

Hi,

 

I created a ticket three weeks ago. The contact list is disconnected from the outlook contact list which makes calling anyone outside of organization impossibly annoying.

How can I escalate the Ticket or get ANY SUPPORT?!

1 REPLY 1

crissyd
Zoom Employee
Zoom Employee

@hka Sorry about this. Kindly follow the steps in this article - Escalating your support cases. Also, please review this resource to troubleshoot your contacts integration.