There is an existing issue with audio in teams/zoom calls, no audio heard on far end, issue exists with all the version at 6.0.0 or higher,

If it is rolled back to 5.17.9, the issue resolves, but we were unable to resolve some of the rooms back to 5.17.9

Any thoughts??

Hello community,

i reinstalled my Lenovo B50-70 with Windows 10. I installed the latest Zoom Version 6.0.11. But the Video is off. There is no picture, only a black screen but the white led close to the camera is on. When i open the camera app in Windows, there is a picture.

I checked:

- the Lenovo Vantage issue with the camera private mode - all looks good

- the Windows 10 permission for the camera - it is turned on for other apps.  Zoom is listed with the latest access

- camera driver update 

- Windows updates

Can anybody help?

When I have a meeting participant pinned and someone does a share screen, the share screen comes up large and makes the Pin video small.  In the upper right corner I can click View and select "Swap video and shared screen" and now the Pin video is large again and the share screen video becomes small and goes into the strip of videos above the Pin.  How do I set this as a default?  How do I make it so every time someone does a share screen, my Pinned video remains large?

Attempted to install zoom (by simply clicking on a zoom meeting link), it's stuck at 95%. Let it sit for an hour, but still stuck.

Attempted the ZoomFullInstaller.exe, no effect.

Found a log file from the unsuccessful installation attempt: zopener_8a4800ea0a3f43f4bafd7706c1a4e7ee.log. My guess the problem is the "found path: ***NULL-POINTER-PLACEHOLDER***"

Windows 11 machine.

Full content of the log file

[7748:9004:2023-8-25 8:56:54.391] Main Start
[7748:9004:2023-8-25 8:56:54.392] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0xDD0000 Show State:1
[7748:9004:2023-8-25 8:56:54.418] C:\
[7748:16060:2023-8-25 8:56:54.420] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:16060:2023-8-25 8:56:54.682] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1673 , Error No: 0 , Status code: 200
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] header:
[7748:16060:2023-8-25 8:56:54.684] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 15:56:54 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_8ec562f09bb11d4662035ffcb37700a0
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=A43DFC5F38680EFFD8A622E68199F5A4; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_e9oFj-3PTOW89Mf1MYlMoA; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_Uc3_Ob_nRXCGxXsIUVp88Q; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ctaid=xSMWzM8GQZ2bIfDTUG1iXg.1692979014647.44155461e04efbc37c33c1241874ed04; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_chtaid=922; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_mtk_guid=f1af8331abc740c99c225dddf46c49d1; Domain=.zoom.us; Expires=Sun, 24-Aug-2025 15:56:54 GMT; Path=/; Secure
Set-Cookie: TS01f92dc5=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=dLbRV9HQnT.BFmaMAoQ.6cboGD0nF8cb6qa1IiU7vr0-1692979014-0-AQQUXnIVSK29xE0TLHRdQbnpgNOP5dnzd8s+PD8pwUXz5/8xZht8hyfhKrTLtX5H80MGpOuJMzRZE5EVOsOJXwI=; path=/; expires=Fri, 25-Aug-23 16:26:54 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc507191aad168c-SJC
alt-svc: h3=":443"; ma=86400


[7748:16060:2023-8-25 8:56:54.684] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1673
[7748:9004:2023-8-25 8:56:54.736] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.736]  ***NULL-POINTER-PLACEHOLDER***
[7748:9004:2023-8-25 8:56:54.736] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 1 system error: 1008
[7748:9004:2023-8-25 8:56:54.737] [downloader_run] State:0
[7748:20804:2023-8-25 8:56:54.738] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[7748:9004:2023-8-25 8:56:54.738] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.738]  ***NULL-POINTER-PLACEHOLDER***
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:55.431] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[7748:20804:2023-8-25 8:56:55.437] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:55.483] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[7748:20804:2023-8-25 8:56:55.517] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:56.388] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[7748:20804:2023-8-25 8:56:56.482] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:56.500] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[7748:9004:2023-8-25 8:56:56.521] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[7748:9004:2023-8-25 8:56:56.521] ZInstaller --conf.mode=silent --ipc_wnd=6882996
[7748:9004:2023-8-25 8:56:56.680] [launch_silent_install] Installer process created, result:42
[7748:9004:2023-8-25 9:1:29.360] Main End
[17636:5776:2023-8-25 9:47:7.950] Main Start
[17636:5776:2023-8-25 9:47:7.951] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0x190000 Show State:10
[17636:5776:2023-8-25 9:47:7.971] C:\
[17636:7288:2023-8-25 9:47:7.974] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:7288:2023-8-25 9:47:8.233] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1389 , Error No: 0 , Status code: 200
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] header:
[17636:7288:2023-8-25 9:47:8.234] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 16:47:09 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_a15b51a2a9060768e22a75f577d0980b
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=F43F6C4D1F996ABDE78E790578C40ED6; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_Z23iVCEpTqmpKTLKDJwpxg; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_m9LK13A9Rmm3CNhZ7cVK7A; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: TS01f92dc5=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=ECOvktcm5mxHpR9RF2alIsUwhv2Cb_wsxU.G.mACDCY-1692982029-0-AYCVagGYtKahjUrNiL5Pwi0Tj9USdWZLx7HTqAgn/RxENLdPUu32q1/z9KOtcs8fJ3YHUJ/7SxGwlK6iWTNSfXM=; path=/; expires=Fri, 25-Aug-23 17:17:09 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc550b1af5c22d2-SJC
alt-svc: h3=":443"; ma=86400


[17636:7288:2023-8-25 9:47:8.234] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1389
[17636:5776:2023-8-25 9:47:8.287] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.287]  ***NULL-POINTER-PLACEHOLDER***
[17636:5776:2023-8-25 9:47:8.287] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 0 system error: 183
[17636:5776:2023-8-25 9:47:8.287] [downloader_run] State:0
[17636:20384:2023-8-25 9:47:8.288] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[17636:5776:2023-8-25 9:47:8.289] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.289]  ***NULL-POINTER-PLACEHOLDER***
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:8.586] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[17636:20384:2023-8-25 9:47:8.595] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:8.601] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[17636:20384:2023-8-25 9:47:8.632] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:9.556] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[17636:20384:2023-8-25 9:47:9.759] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:9.791] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[17636:5776:2023-8-25 9:47:9.809] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[17636:5776:2023-8-25 9:47:9.809] ZInstaller --conf.mode=silent --ipc_wnd=67378
[17636:5776:2023-8-25 9:47:9.960] [launch_silent_install] Installer process created, result:42
[17636:5776:2023-8-25 12:56:21.534] Main End

Help appreciated.

I have the extension for adding Zoom meeting links to my outlook calendar (browser-based, not app), I'm logged into Zoom everywhere, latest updates done. But I'm still stuck in a bizarre login window loop when trying to add a zoom link to my calendar events. It will pop up with a login window, close when I enter the info, and ask to pop up ANOTHER login window. Over and over. I'm using Safari, could I need to use another browser for this? TIA.

Hello!

I have a been a zoom user for many years but am having a few issues that I have never run into before:

1.  When I select "share", to show a presentation, I can no longer see the participants and the menu bar that normally pops up at the top of the screen is not appearing (see below).

2.  Also, if I try to share a pdf document, zoom automatically mutes me when I am sharing another document.

I recently purchased a new HP laptop and learned that it is operating in "S" mode.  Is this the reason why I am experiencing these issues?  Any feedback anyone can give me would be greatly appreciated.  Thank you!

AJ

Can anyone help me recover my lost recording? During the Zoom call it was automatically recorded and I hit stop at the end. Now there is nothing under my recordings. My software is updated on my laptop as well as the Zoom workplace app. Any suggestions? Definitely not worth $160 if I can’t recover my recording. Please help!!! 

I have noticed that the quality of a recorded session is much worse than in the live session. I have sent the link to the recording several times now and I get a lot of feedback that the quality is not good. Is there any way to improve the quality, perhaps via an upgrade or something similar? I own Zoom Pro. Many thanks for your help

Hello. I was wondering if it is possible to adopt my own meeting ID for a Zoom meeting. I know that my personal room will always be the same but I accidentally put the wrong Zoom ID on a flyer and I wanted to see if I can change the meeting settings to reflect the Zoom ID on the flyer.