I record my classes to the cloud. I am in gallery view, and that is the view that is recorded. But when I am screen sharing, the recording shows only the active speaker. I believe my settings are correct: Under 'Settings' and 'Cloud Recording' I have selected 'Record gallery view with shared screen'. 

My wife has been part of a weekday morning Zoom for some time now,  and has always had an issue where the meeting host often plays music at the start of the meeting.  The sound quality of the host's song audio is really poor, to where you can sometimes barely hear the songs.  However, there's absolutely no issue with his microphone when talking, even over the music. There are sometimes hundreds of others on this same meeting, none of whom seem to express any issue with the music from the host.  I've gone and switched laptops for her and get the same result.  I've turned off signal processing in Zoom Settings. (no change).  I've tinkered with other settings on the laptop, improved the wi-fi reception, etc.  I can't believe she's the only one having this issue if you were to say it may be from the Host's side.

Hi - whenever I screen share (joining Zoom from my Chrome browser) the microphone access is not activated when I screen share. This seems to be a relatively new issue.  I've also had the same issue when I've tried to use Chrome from the web store (see image below). I haven't tried joining via the Zoom for Chrome PWA. 

I use Zoom quite frequently for presentations as not everyone has Microsoft Teams or uses Google Meet. This is turning into a professional disaster - would appreciate any assistance. Was not an issue when I paid for Zoom premium!

I hosted a webinar today that's divided into 4 parts. I recorded the webinar, paused the recording during a break, and continued with the recording after the break. I ended the recording after the first 2 parts so the file would not be too big. I repeated the same process for the next part of the webinar. 

Now, I can only find the first part of the recording; the rest is gone. I normally do this for the webinar, and there have never been any problems before. I tried contacting Zoom support, but all they said was there were no active accounts under my email address when clearly I was logged in throughout my whole meeting.  

Can anyone please help ? 😞 

i need help with my Zoom account. I've lost access to the 2FA and recovery key backup, but I still have my email and password. Currently, I'm stuck because the TOTP is blocking me from logging in. I tried contacting support through chat, but it was unhelpful. Any advice on how to remove 2FA from my account would be greatly appreciated.