No access to background and filters new Mac M1?? | Community
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Newcomer
pilarpardo
Newcomer
August 23, 2021
Question

No access to background and filters new Mac M1??

  • August 23, 2021
  • 2 replies
  • 0 views

Hi, I bought a new Mac M1 and although the background and filters are actived on my account, when I open the zoom app (version 5.7.5) I dont have access to background either to filters. What can I do??

 

Thanks in advance for your support

 

Pilar

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    October 7, 2021

    Hey @pilarpardo, could you try updating your Zoom client, signing out, and signing back in to see if your virtual backgrounds are available? That's if you already have configured your settings for virtual background through the 👉 web portal.

     

    Let me know if that helps! 

    J
    Newcomer
    jenperezzz
    Newcomer
    November 12, 2021

    I have the same problem. Brand new MacBook Pro, M1, zoom client 5.8.3. There are no backgrounds, filters, or studio effects. I have made sure that VB was turned on in the web portal, I have signed out, signed in, restarted, rebooted computer, and still nothing. The only option is blur. I can upload my own images, but there are no defaults. 

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