Hi! Recently I changed my computer with Mac Pro  and before that I was using windows based system at my old computer. My account and app which works perfectly on my windows based computer now doesn't work. I am trying to open my old account and the app keep saying check your network connection even though there is nothing wrong about my internet. I tried to delete and redownload the app but it didn't work either. Any suggestions???

Hi, I'm having an issue with screen sharing on Zoom Linux Client. When I move the floating meeting controls during a screen share and share my screen later in the meeting, the floating meeting controls are back at the default position. When I drag the toolbar to my first screen, I want it to be there for every screen share I do in any meeting. This is how it works in Windows. Why doesn't it work in Linux?

Twice now, I have set up a Zoom meeting where there's no audio coming from the client. Even though they have tested their audio and it's working for them. The only way we can rectify this is for the client to set up the Zoom meeting and I join in. I really need to know what is happening here so I can rectify it for future meetings. 

As a host or co-host,  you can click on individual participant's videos and click "Stop video" to turn their video off.

After doing so however, a participant cannot turn their video back on themselves and require a host to click "Ask to start video" again for them to be able to turn their video back on.

Is there a setting to allow participants to turn their videos back on without a host?

If not, where can one submit this feature request?

Many thanks!

I have a basic account and saw you can do a livestream through Zoom on Facebook, Twitter, etc. I went to my account to set this up under advanced and I did not find this at all. My account doesn't even have an option for it! So where do I find it because I've looked at every setting. Has the basic plan been removed from this?

I am trying to access in the Firefox browser a Zoom event. I keep getting the following message and am not allowed access. Why? and how do I fix this? Thank you

'the zoom event ticket is associated with a different zoom account than the one you
are logged in to. To join the lobby please switch to the zoom account used to get the ticket'

Also, I am not receiving emailed invites to my gmail account.

Thanks again.

I join in our Church’s zoom meetings. Sometimes I am made host and share a holiday Video. I can do that sucessfully. They enjoy those. BUT…while I’m screen sharing from my Apple iPad Pro, although they can see and hear my videos perfectly, the sound that they hear what I’m screen sharing is quite faint my end, even when I’ve turned my volume up full. They can hear it perfectly, I can hardly hear at all. Would someone be able to enlighten me what I’m doing wrong, or not doing right. Thank you so much