Regarding audio: I have been using Original Sound when I have Zoom meetings. I don't hear high frequencies so well, and have found most Zoom audio to be muffled sounding. I believe that this setting applies to my outbound sound only; it affects how others hear me. Correct? So I want them to have the best chance of understanding me properly. Lately however, when doing a microphone test with Original Sound enabled, I'm getting harsh distortion/clipping on the sibilants, which is surprising; I'm about 18" from the webcam/microphone. Enabling high-fidelity music mode doesn't change it. But disabling original sound does. But I feel it does too much – it makes me sound muffled again. 

I have gone through a variety of speakers also, to increase the intelligibility for me. It's not a terrible situation, but why not have some kind of EQ available for incoming audio? Some people use their phone earbuds for meetings, or the terrible microphones in many laptops, phones, webcams, and these to me sound awful. I would really like to be able to adjust the equalization on the sound I'm hearing, to optimize it for voice frequencies. 

Finally, regarding video... I have a new webcam which perhaps was a mistake; it's extremely wide-angle, and shows my whole office, which is entirely unnecessary. I may just replace the device, but it would be nice if there were some field of view adjustment (or zoom feature in Zoom!) to compensate for such things, so I would appear roughly the same size as other participants in the meeting who have a tighter field of view. 

Any and all recommendations gladly appreciated. 

I have a Mac book that runs on Mac OS version 10.13.30, have installed zoom desktop client 5.91, and don't know what else to do. When I go into the setting of "background and filters" it shows me different virtual backgrounds to choose from but I don't see the option "blur" as described on the website. Would anyone be able to kindly help me out?

Warm regards, Tamara

Hi there

I recently had my subscription cancelled as my credit card details changed. I updated them and retrieved all my account settings including recordings I had. A week later my account reset to a basic setting and I could not retrieve any recordings. I had to sign up for the same package again. None of my recordings are available to me even though it's the same username and account package as previously.

Is there a way I can get my recordings back. 

I have a paid zoom room account that allows up to 100 people. It has worked great for probably hundreds of meetings I've had with large and small groups.  

Last week I had a meeting with about 6 people, and one person got kicked out for "time limit" and then was unable to log back in. The rest of us kept going, and I had no idea he was locked out. I have never had this happen before. 

It sounds like Zoom was treating him as though he was the meeting host with a free account (that allows only shorter meetings).  He works for a state government, so I don't know if that could introduce issues? 

This was very alarming and disruptive. Any help?

Thanks!