Live transcription is not working when joining and hosting a meeting. All settings are check marked. We are able to request live transcription and the host is able to "activate". Once the host activates transcription, no captions show up for either the host or meeting attendees. This has been happening since the update on 4/25/2022. 

People who registered for recent webinars are complaining that the cloud recording won't play. As the account holder, I can see the recording, but no one else can get access. I tried removing the password but still no one else can view it. They get multiple security warnings e.g. that "Microsoft Office has identified a potential security concern. This location may be unsafe."  Any ideas?

Hello kind stranger. There remain several 'hidden' Zoom options I can't find satisfactory [non-geeky] explanations for anywhere online, which can be found by clicking Settings, then Video, then the Advanced button at the bottom. Is anybody able to provide me with advice about how to optimise settings in *that* area, in order to run Zoom more smoothly on a computer which tends to freeze and glitch? (I'm just guessing here, but I imagine it will involve making choices which *lower* Zoom's CPU demands. I'm not looking for crystal clear video and audio here...I just want it to stop crashing in the evenings, when everyone down my street gets online to watch Netflix and our Internet speed takes a big hit...)

Here are the eight options, enjoy!!!

(1) Optimise video quality with de-noise, check or un-check? (2) Use hardware acceleration for video processing, check or un-check? (3) Use hardware acceleration for virtual background, check or un-check? (4) Use hardware acceleration for sending video, check or un-check? (5) Use hardware acceleration for receiving video, check or un-check?

(6) For video rendering method, should I choose auto, Direct3D11 Flip Mode, Direct3D11, Direct3D9 or GDI? (7) For video rendering post processing, should I choose auto, enable or disable? (8) For video capturing method, should I choose auto, direct show or media foundation?

Extra points if, along with any suggested answers, you could include a brief one-sentence non-geeky explanation for *why* or *what it actually means*, so I can learn something about computers in the process, rather than ignorantly clicking around my computer.

Many, *many* thanks in advance, kindly stranger who responds, if anyone does!! Regards, Simon from Hong Kong.

Hey everyone!

I'd like to ask, is there a way to restore the cloud meeting records that have passed 30 days? please help because it contains recordings of important learning material.

How can I retrieve the video? I am not able to contact support on the phone and don't know how to proceed on this.

Thank you for your attention,

FahmiThis screenshot for my problem

Hi,

So I'm a private teacher and I've been using Zoom without any problems for a few months now but today the link I sent to my student didn't work. So I sent another one and it wouldn't open on the meeting I had launched. Though when I clicked on the link (as I send them through email it's easy to try them out) with my phone I had no problem to access the meeting.

Can anyone help me out ?

Thanks