I just hosted a zoom meeting on my laptop with one other participant. Her video wasn't working and we couldn't find any settings to fix it. I have a Pro account and haven't had this problem before. Afterwards I remembered I had hosted a zoom meeting on one of my phones yesterday. Did I need to be signed out on my phone for zoom to work properly on the laptop?

When I tried to access support via live chat I got the message that I didn't have the type of account with access live chat. Did that change recently for Pro accounts?

Hi, I would like to use my shared screen (currently using Onenote) as the virtual background, wondering if this is possible pls? I write quite freely during my lessons, so using Powerpoint as virtual background doesn't really work for me.

Intention is to have a 'human cutout' of myself talking next to the screen as I'm writing - think this makes for a more immersive learning experience.

Any advice is greatly appreciated, tks!

Cheers

Melvin

I had been having difficulty with intermittent video stability.  Have Windows 11 and laptop.  Went to support.zoom.us and then to zoom support and looked at the zoom installers.  First choice was zoom desktop client for meetings and when I downloaded that file the video issue resolved (I rebooted the computer after the download).  Went an entire hour without any issues.

I have just started using zoom and I keep getting a pop up saying

Unable to establish secure connection to zoom

Open you browser to check your internet connection.  This may happen if you have to login to your network, or you are using public Wi-Fi

Now I am using my home internet how to I stop this from happening???

when i select a background photo for my virtual background, Zoom retains for a day, then it defaults to my office.  I've a laptop with an attached keyboard, screen, camera, & mouse. 

this problem arose only about two weeks ago after Zoom did an update. previously i added a photo which Zoom retained until i chose to change it which periodically i do.

i believe that there is something in the update that is causing the problem. i contacted my IT person and he said there isn't anything he can do because he agrees it has to do with the update.

For training purposes we have set up that employees automatically record meetings because we often forget. We've been through the entire step by step process under the recordings tab and it's working great. The only issue we're facing now is that it's not necessary for all meetings to be recorded specifically internal meetings. I clicked the button under "Recording Notifications" > "Ask host to confirm recording" assuming that a pop up would appear where the host could confirm whether they would like to proceed with the recording or not and that is not the case.  Is there any other way to set up automatic recordings but the host be notified to confirm before proceeding?

Thank you!