Hello!

I just did a test call ahead of a group meeting. 

I played a video with sound - using advanced video settings - This worked well. 

Then I  played music from spotify, but the sound was either choppy or not heard by the other party. 

We did this testing a number of sharing settings, all to no avail. 

Do you have any suggestions as to how to rectify this?

Thanks in advance!

I am presenting live in front of an audience and over Zoom. When I share a PowerPoint presentation in full screen on the second monitor, I cannot get the clicker to advance the slides. The clicker WILL control the computers volume and escape from the presentation. When NOT in a Zoom meeting, the clicker works just fine. It is NOT simply a matter of which program has focus. With the mouse, I click on the slide advance arrows and the slide changes. I then immediately try the clicker; no good.

WHen i try to access a local recording of a webinar, I get an error message "Unknown error Error Code 124". It does not allow me to open the folder with the recording. (Win 11). 

However, from the file system, i am able to navigate and access the audio and video files of recordings.

Dear ZOOM,

Thank you for your hard work and service.

Herein I provide you with the screenshot of my problem (the picture), so you or anybody can help me find the solution.

I tested the ZOOM video with my external camera and I have still the same issue.

Previously, I tried to examine my built-in camera with the camera app. on my laptop and used different video conference platforms, but I do not have this problem. This happened since I updated the ZOOM app. I already uninstalled and reinstalled the app, but I still got the same problem. It run normally for a few seconds then the problem appeared, then I stopped my video and started again - it was normal for a few seconds again, and the problem appeared, and on, and on. Would you please kindly help me out?

Thank you so much,

Regards.