For the past few months, there have been issues with Zoom when I'm viewing someone's screenshare.  Bit of background, I work in financial systems support so when we have meetings, we will have few windows open as we are researching items when someone is presenting (or vice-versa).  My company's IT initially thought it was my new computer's issue but when they replaced my laptop with a new laptop (Dell 7330, i7-1255U, 16GB, Win10.0.19044) , it was the same issue.

Once someone screen shares and I would have to switch to different windows or even launching the Start button, CPU usage per Zoom Statistics would instantly start shooting up from 16-25% to 91-99%.  Audio from presenter would start stuttering.  My computer would slow down A LOT to the point that it can take a few secs for any keyboard or mouse response.  This would happen whether i'm at home or in the office.  When I would speak while this is happening, I would ask the people in meeting if my audio is OK and they say they can hear me perfectly.

Any advice from Zoom?

-Randy

We are in a remote location with cellular data only (via a WiFi hotspot).   The connection is fast, but the cost is high.  There seems to be no way to limit the video quality or otherwise reduce data consumption, other than to turn video off.   Is that true?

Our company had a Christmas shutdown.  Had a meeting last week and my video froze and in the process, turned green.  Uninstalled and reinstalled Zoom and the problem still exists.  Today, another meeting and the problem still existed.  I did not encounter this problem three weeks ago.  This only happens on Zoom.  Are there any changes I need to make to settings to eliminate this issue?

All of a sudden the layout on my Zoom invitations changed and doesn't include all the information it used to such as the phone numbers to call in.  Can anyone help me change it back to the original layout?  I attached pictures to show what I'm talking about.

So I have been dealing with this issue for about four weeks now and still can not figure it out. Zoom needed to be updated, and right after, I loaded up a meeting like usual to find out that my audio was not working. The speaker was fine(my team heard me); however, I could not hear them. Check the permissions and did all the tests on my speakers; my speakers work for every other sound outside of zoom. The only workaround i have right now is using my Powerbeats during meetings, so looking for someone to help me figure out this mystery of the lost audio