Hello 

my zoom was updated a couple of weeks ago now and ever since then my webcam hasnt worked it used to work fine before the update 

what i get now is either a bright flashing screen with me at the bottom and the person im talking to at the top but the screen halfed so there is 2 people if the screen is not flashing green then the screen will be frozen in black and white 

There is nothing at all with the sound its just the screen  is there any way that i can go back to the previous version i was using before when i had no issues at all ? 

i would really like to chat with some one from zoom about this matter but cant seem to find out how to contact them 

I hope that some one can help me with this 

Thanks 

Zykta 

The documentation for updating the Zoom desktop client tells me to click on the "check for updates" link. I get to a menu that is clearly the one in question, but there is no "check for updates" link in the menu. No idea what to do next.

I will have 1 participant who needs to join a meeting on 04-18-23 while he is in Monaco, but I cannot figure out how to get the Zoom information for an international Zoom from that country.  I found the country's list, but Monaco is not listed.  Is it possible for him to join in on our Zoom meeting from Monaco??

I recently decided to upgrade to Windows 11 and have ever since been unable to use Zoom for anything. The problems have been extremely frustrating because nothing I've tried so far seems to fix it.

The problem:

Zoom says that it can not find the microphone or speakers, despite the fact that both are functioning fine (as tested in other programs such as Discord). I can get audio to play for a meeting, but I can not speak at all, the microphone shows no audio even when I test in the zoom audio settings menu, except on rare occasion it works for a few seconds before cutting back out again.

What I have tried:

I have confirmed that Windows 11 privacy settings allow access to the mic for zoom (in fact the OS even says that zoom is actively using the mic even while Zoom says it can't find one)

I have, as best I can, updated all drivers for everything on my laptop. I have even uninstalled the microphone in device manager and reinstalled it completely (part of the trouble here is this is a Razer 14 2021 laptop which has no drivers available from the manufacturer because they decided to only make them available through Windows itself).

I have uninstalled and reinstalled zoom multiple times.

Zoom version is 5.14.2 (14578)

Windows 11 version is 22H2

Laptop is a Razer 14" (2021), the only information I can find on the integrated mic is that it is an "Microphone Array (AMD Audio Device)" the driver is version 10.0.22621.1 which is dated to 5/6/2022, and Windows finds nothing more recent than that.

Hello,

On 12. of January I made a recording, but unfortunately saved it locally, but my laptop got damaged so I can not access it. Is it possible that if I pay now for Zoom cloud service that I will access it? Does it work that way that previous recordings are also automatically saved on Cloud an you can access them anytime after you pay for it?

Thanks.

Hi

I wondered if someone could help me. I am having problems with my audio on zoom meetings. They can hear me, but I can not hear them. I have checked all the settings, and have done the test for speakers and it seems to be working. The other partisipant has also checked. I am using a MCBook air.

(Reposted to move to Meetings)