For the last month Zoom has been faulty. I can't start scheduled meetings from the website by clicking on the "iniciar" button as I used to (now I have to do it from the App), my screen turns green, my screen freezes, I get bars across my face... Everyime such things happen, stopping the video and starting it again solves it for a while, but then it happens again. I have constant meetings and lessons and use zoom daily with groups, so all these faults are really affecting my work. On top of that, I've just received a notification that zoom is raising its prices, which seemes like a joke when what I was considering is actually asking for some kind of compensation for all the problems I'm having.

I've been trying to raise a complaint, but all I could find was a chat answered by a bot. I'd appreaciate any help with reaching assistance. Thank you very much for your help

It's been a few months since I've had to schedule a recurring meeting. Previously, I was able to schedule a recurring meeting with no fixed time from my desktop, not the web portal. I learned today that has changed. I definitely prefer the desktop option. Does anyone know if the no fixed time option will be re-introduced there?

Hello! Hope, somebody will help me. When I share my screen, it constantly freezes! I don't know what's wrong cause I use the newest laptop alongside the fastest Internet connection. Moreover, there's no such a problem when I share my screen in other apps. Thank you in advance!

This occurs only when the application is 'quit' (i.e. not currently running, completely quit).

If I open up zoom by itself, it goes through the normal opening steps and it remembers my login credentials.  But if instead of clicking on the zoom app icon to open and instead I open Zoom via a meeting link, it will be 'logged out' and I then have to go through the login steps again.

Here is a 1 minute video of the issue, it is 100% reproducible:

https://www.loom.com/share/fbb561eaac87425a900f6dc3cd25f3d4

Steps:
1) open the zoom mac app
2) login with google credential
2.a) 'keep me signed in' option checked
3) verify that I stay logged in through quitting and reopening zoom
4) quit zoom
5) open a link to a meeting
5.a) this launches the zoom mac app
RESULT --> will open meeting without using the logged in user
EXPECTED --> should open meeting with logged in user

all i want to know is why is it freeze up or even 3 seconds behind,,i closed down all the apps and even reset this laptop.. It doesn't do it on any other site,, It was ok up til 5 weeks ago,,, now i can't get on the kingdom hall site and it sucks not to get into the meeting

We use the translated captions during a meeting which is great and we save a recording to the cloud. When I watch the converted recording on the cloud, the captions are there. But when I download the recording, the captions have disappeared. I do have the text list of all of the captions, but they are no longer actually on the recording. 

How can I get a copy of the recording with the translated captions still on the recording???

I have purchased the Zoom Translated Captions option for my Zoom Pro plan. I updated to the latest version of Zoom (5.15.3) thinking that maybe my older version (slightly) of Zoom was the root of the problem but...apparently that was not the case. 

I cannot get Captions to work 😞 I enabled everything via the web interface per the instructions found at the link below:

https://support.zoom.us/hc/en-us/articles/6643133682957

When I open a new Zoom room, there is no little caret next to the "Captions" button at the bottom of the screen. When I click on the "Captions" button all is see is (see attached screenshot).

What am I doing wrong?

Thanks in advance for any help that can be provided.