Good afternoon,

We are hosting 3 large seminars this and the coming weeks.  We will have 250-350 attendees in any given webinar.  These webinars are for a continuing education program.  Attendees have to answer 4 polling questions each hour to get their credit.

85%+ of the users login to the webinar correctly with their first and last names showing.  However, we always have users who show up in the attendee list with only a first name, anonymous thing like "owner", or something else that doesn't easily identify them. 

When we see a user with a name like that, we first try to chat with them and ask for their last name.  Then we rename it.  However, there are always a few people who don't answer the chat.  And almost always, there is a small percentage of people who can't see the polls - almost always because they are using Zoom in a browser rather than the app.  We try to educate them, but at some point, they won't or can't make it work.

Inevitably, the Webinar host will ask people to make sure their name shows first and last...but there is no way that we've found for them to actually check that when they are already in the webinar.  And then we have a barrage of chats and Q&As asking "how does my name appear for you?". 

Is there an easy work around for people to see what their display name is once they're already in a webinar?  The *only* way I've found is for the attendee to open Q&A and submit a response.  I hesitate to suggest that, because we'll instantly get 350 Q&As pop up from people checking.

Other suggestions?  Thank you!

I need to be able to temporarily pause a webinar during a meeting for a closed session. I need to make sure no panelists or attendees can see or hear anything during the closed session (there will be in-person attendees who will be participating in the closed session). I tried it last month and it did not work. I paused the recording and muted the laptop but remote participants reported they could still hear the closed session conversation. I unpaused the recording after the closed session and I ended up with two separate videos instead one one with a pause in the middle.

Is there a way to make the size of the speaker larger than the size of the still image or presentation slide while hosting a zoom webinar or call? If so, does anyone have a link to a video showing how to do this?

Example below. 

We would like the speaker to be the larger image/view on the screen and the still slide to be smaller. It seems like right now it is configured the other way around and we would like to be able to customize/change it.

Thank you!

Hi all,

We had an event yesterday that I recorded to my computer. When I converted the file, for some reason 2 of the 2.5 hours recorded the audio portion and NOT THE SCREEN? While it's nice to hear everyone's voice, the whole reason of recording is to reference back to it! It was our annual Employee Appreciation event and I'm praying there's a way to get this fixed. Can someone help??