I have a few speakers that have recieved their speaker ticket emails. They are able to get registered but when trying to join the lobby they get the message "This Zoom event ticket is associate with a different Zoom account than the one you've logged in to. To join the Lobby, please switch to the Zoom account used to get the ticket."

The only thing is both speakers say they are using a Zoom account with the same email address...

Any ideas on how I can fix this? 

Hello

I have a Webinar configured to live stream to a 3rd party website.  I have designated an alternate host for my Webinar.

I will not be available on the day of the Webinar. My questions are, the alternate host should be able to start the Webinar but:
1. Would the alternate host be able to promote any attendee to a panelist?
2. Would the alternate host be able to start the live stream?

thanks

We've had some scenarios where it would be very helpful to allow a team member to have alternate host rights to manage Q&A and work screen sharing, but not appear on screen (no window would appear for them) as they are not actively participating as a speaker.  Is there any way to make this happen or does anyone else think this would be helpful?

Hi I have a few problems with registration in webinars.

We have a capped 100 attendee event that has pre registration. The event is full.  Maybe only 60 of those who have registered attend the live event. So 10-15 minutes into the live webinar event multiple new attendees are joining that weren't on the registration report. Is this because not all of those who had registered prior to the event going live hadn't joined?  Does zoom think that 100 logins haven't occurred? I had assumed that each registered person received a unique link that couldn't be shared. I'm wondering if links are being shared and when the individual with the shared link tries to access the webinar they are redirected to a registration page and are allowed to register as not all of the original 100 attendees have signed into the event. I'm concerned about what happens if all 100 original registrants do want to join and the link has been shared.  Any help gratefully received. 

Subject seems to have increased significantly lately and there are some myths around e.g. that turning off video will fix audio breaking up.  I gather the issue is almost entirely a lack of whatever it's called "bandwidth" or CVC probably related to having a budget priced Internet Providor with insuffient resourcing for peak hours in particular.  Is this correct and is there a simple official sort of article somewhere to assist in sending the link to relevant participants in Online Meetings?

Does anyone experienced Control Panel Menu to appears randomly on the Meetings once connected via Room System and Polycome Bridge? When 3x Zoom meeting are connected to Polycome bridge once a wile they will show the control Panel which usually is on by pressing 1 on the remote control. This notification randomly appears on a meeting or on few meeting at the same time. How can we disable this or avoid this situation to happen ? Please could you advise. Thank you

Hi All!  Technically challenged here...I just taped a 40 minute zoom call that I'd like to email but it's saying the recording is too big to send.  I don't have Dropbox or Google Drive (which the error message is saying I should use to send it) and I don't really want to pay for those services.  Is there another way?  I recorded it to my computer- should I have recorded in on the Zoom Cloud?  TIA!