We hosted a dress rehearsal for some webinars we are hosting through Zoom. We are hosting the webinar in a multi-cam studio, our subjects have lapel mics, and all the video and audio feeds are being fed through a Blackmagic Atem Switcher. 

The video and audio is being sent through to a Mac Studio, which receives it as a camera input. This is coming through to Zoom.

Monitoring the audio that is being received in the studio control room, everything sounds great. The audio being received on the attendee devices however, is very muffled and barely distinguishable. We have tried through different devices - mobiles using the app and laptops as well. 

I just wanted to check to see if there's some basic setting that might need changing or something? I have the background noise suppression set to low, and when I change it to anything else it creates a high pitch ringing/feedback noise.

There is a small chance something is affecting the audio before it goes through to Zoom, but I find that unlikely.

All help is appreciated - There's just under two weeks until the first webinar session.

Hi.

Can someone confirm that if you have a live stream set up with a custom RTMP and you reach webinar capacity, it will NOT redirect users to the livestream link, even if you have that option enabled? But it will if you use one of the other services (Facebook, YouTube, etc..).  This is in reference to the "Remind users to watch the live stream (doesn't apply to custom RTMP)" option. And maybe why that's the case?

Thanks

I have an issue with preregistration emails from Zoom Events. The Join and View Event links that are available to be added to the preregistration email are not working. Instead of using the join link for the preregistered attendee, they are pointing generically to https://zoom.us/. 

I see nothing anywhere in the settings where I can edit this. I also can't find any articles that cover this situation. Thoughts?

Hi there, 

Here's the situation I find myself in with Zoom Webinar.

In the Email Settings of the Webinar, I configured the Follow-up Email to Attendees/Absentees settings to say "Send 6 days after the scheduled end date" after the webinar had concluded. The 6 days option would have landed it on the day I configured it, meaning the follow up email was meant to go out that day. 

I've been notified that the follow up email has not gone out to registrants. I tried looking on Zoom Support and found these instructions below. However, whenever I log into Zoom Events per the instructions,  it says I have no previous events at all. 

As a side note: I purchased the one-month Zoom Webinar add-on, as opposed to a monthly subscription. I'm unsure if this has anything to do with my current situation. 

I tried to find the solution on Zoom Support. These are the instructions I found:  https://support.zoom.us/hc/en-us/articles/4403108424973-Sending-an-event-wide-message-in-Zoom-Events

Specifically these instructions: 

To send an event-wide message to all registrants after an event has ended:

1. Sign in to Zoom Events.
2. In the top-right corner of the page, click Manage.
3. In the navigation menu, click Events.
4. Click the Past tab.
5. Find the event that you want to send a message, then click the ellipses to the right of that event.
6. Click Send Post-Event Message to Registrants.
   Note: This option will not appear in the menu again after you send an event-wide message to all registrants after the event has ended.
7. In the Message to your registrants box, write your message to the event's registrants.
8. Click Send.

Can you help me understand the following: 

1. Why the post webinar follow up email did not go out to registrants? Was I actually supposed to configure these before the webinar?
2. Why is it that when I log into Zoom Events, it says I have no previous events, when I actually just hosted a Zoom webinar at the end of October? 
3. If numbers one and two aren't the solution, how can I message all webinar recipients and send them the contents of the follow up email?