I hosted a webinar on Monday of this week for over 600 people.  Two former FDA directors so high profile. ALL of my panelists outside of my organization could NOT log in with the panelist link I sent to them multiple of times.  I had to log them in using an alias email associated with their company/gov/edu zoom accounts.  What is that?  Most did not even know what that is?  

I don't  understand how that could have happened?  IF on the the backend I put in an email address why would zoom not let them into the mtg.   I have two more webinars in the next two weeks.  Please help. 

We had an issue last week where 3 of our attendees clicked on their personalised link they received in their email upon registering for the session and were taken through as Panelists with their video on? Has anyone experienced any issues with this? The Webinar was set up from a template that we've used MANY times and never had any issues with and then for some reason, 3 different people popped up on camera as Admin with their video on instead of as an Attendee with no video capability? Funnily enough is that the Admin setting was also set to have Video turned off upon joining and only Panelists can have their video's on? 

Hi,

I am currently experiencing what seems like a permissions design or technical issue with a Zoom Event. I have a few sponsors and exhibitors and each of them is permitted access to attend all the sessions. In both webinar and meeting sessions for our multi-session event, whenever these accounts join they are AUTOMATICALLY made a co-host, which creates an administrative burden to the actual meeting host to then have to remove them from that role, PLUS lots of confusion for our sponsor/exhibitor contacts who simply want to attend educational sessions NOT co-host them. Zoom chat support has left me hanging on this and I'm wondering, is this a tech issue for our event, or simply an error in design of the Zoom events program??

Reading through permissions how-to's it seems that exhibitors should only be able to host their OWN sessions in the expo booth or ones that we have assigned them to specifically, but this is not what we are finding in practice.  

If you've had a similar issue and found a solution I would love to know! The settings are hard to navigate but as far as I've checked only a couple of sponsors have speaker roles on a COUPLE of sessions. 🙈