Hello,

I have contacted Eventbrite and I have done all the steps and everything works on their side.

I need to connect a zoom webinar account to one of our event and it keeps saying that there is no permission from zoom to do so. 

The event is in a couple of days, please help me out and you can contact me on ***********

Thanks a lot in advance.

We are hosting a 5 day conference (3 hours each day) with a variety of speakers.  The speakers time slots are predetermined.  In between speakers we have included 15 minute time slots for sponsors (vendors) to present.  Is there a way that sponsors can register and choose and claim an open time slot to present? 

I recently held a webinar with two speakers. I wanted to show both speakers at the same time regardless of who was talking at any given time. I followed the instructions on the zoom support page which said that I needed to 'spotlight speakers for everyone' which I did. Both speakers were shown at all times during the webinar, but the recording was switching back and forth between the speakers whenever one of them was talking. 

I need to have BOTH speakers faces shown during the recording for marketing purposes. Can anyone tell me how to do this?

When attending zoom events, link/invite is in Facebook, I can't hear the presenter or others in the zoom event, or sometimes the speaker's voice is warbled.  I test my audio (video and microphone) prior to each session and everything is working as expected.  What is wrong?

Seeking a sample CSV file for Session uploads into events. The help page on this topic is not specific enough. I'd like to see an example sheet. Some of the problems I've working through:

1. If your session start or end time is on a date outside the specified event start/end date then Zoom changes the session date to something acceptable. I found an error "invalid date" when trying to correct an out of bounds date. The CSV upload just powers through the data without throwing errors, so one should go back and double check everything after upload. Changing the format of the column of the CSV to text does not fix.

2. The times are always wrong. My sessions start 3 hours earlier than the CSV data and end 15 minutes early (I think that latter has to do with my defined session end time). I've already checked to make sure that all my time zone settins are correct.

My colleagues and I host a webinar series. At the end of the presentation, we often need to talk with the speakers without attendees being able to hear or see us. Is there a way to force exit all the attendees at once, leaving only the hosts and panelists? Currently we are having to end the webinar for each individual attendee one by one which is tedious and time-consuming. Any suggestions or are we missing something?

People register for our webinars using our website which uses the JWT API. The registrations always includes name email and 1 custom field which use information from our database.

This normally works perfectly but at our latest webinar it turns out that at least two people who successfully registered using this method joined the webinar with a second registeration (different id) which has no custom fields and uses a different email that is not in our database. (one of them had a typo the other a alternative gmail adress).

If i request the registrants using the api I find that the normal registrations using our API method contain a lot of empty fields we don't use like address, city, country, zip, state, etc.

But these outliers dont even have those fields. The only fields they contain are  first_name (which has first and last name in it weirdly), email and an empty custom fields array. 

I don't understand how these people got a second registration that i'm pretty sure didn't happen via our website (there is also no log for it on our site)

Can anyone help me please? This problem makes it hard to see which members of our site participated.

I joined an AbilityNet webinar today - seeing someone else's desktop and the presenters gallery only was shown.

I could see the presenters, and presenter's slides & audio were fine.

The usual participant control toolbar was different:

 No video on/off feature - saw "Audio settings" in the bottom left hand corner only, followed by Chat / Raise hand / Q&A /  Closed Caption

No participants were visible in the gallery view.

The chat feature was disabled.

How do I get to see my own picture and / or those of any attendees ?

How can the chat facility be re-enabled ?

Hovering over the screen with my mouse didn't reveal any other options.

Thank you.