zoom sharing webinar and videos

Forum|Forum|3 years ago
November 20, 2022
2 replies
0 views

my zoom share hasn't been working the last few weeks. I teach with a webinar and video and it gets stuck and when the video is being share, the viewers can hear the video but the video isn't playing along. I pay for a premium zoom account and it's quite frustrating for me and my clients. Please help.

Ray_Harwood

Community Super Champion | Customer

Hi, @Tara8,

Not much information here to go on, so a few questions to help us troubleshoot:

Is this happening with just one video that’s being played in each Webinar, or are there multiple videos involved?
What is the file type of your files?
Are you on Windows or Mac or Linux?
What version of the Zoom client is installed?
Can you log into Zoom on another computer and play those files with success?

Hopefully some additional information will help us find a solution.

T

Tara8Author

Newcomer

Hi Ray. This happens anytime I am playing a video. I have shared these videos for years, this started as mentioned a few weeks ago. I am on a Mac Pro. I have a Zoom One Pro account.