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Zoom not seeing ATEM on usb-c port but does see Camlink vs USB-A>USB-C jumper

rclh57
Newcomer
Newcomer

‎2022-11-21 09:35 AM

I have a new Microsoft Surface Laptop Studio with two usb-c ports. Neither one sees my ATEM video output on the normal USB-C cable... it should appear as a simple webcam. It DOES see an HDMI source (e.g. a camcorder) via a Camlink 4k via a USB-A > USB-C jumper cable.

 

My Lenovo laptop works fine with either the ATEM USB-C video input or the Camlink 4k via its USB-A port OR its USB-C port, using the same jumper cable.

 

Any thoughts would be hugely appreciated. Thanks, Robin

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